lg.general.php.md

Removed

• lg_maxattempts
• lg_loginfailed
• lg_betafeedback
• lg_noresults_inbox
• lg_streamview_desc_triage
• lg_streamview_desc_stream
• lg_noresults_alt[1-*]
• lg_noresults_alt_lunch
• lg_noresults_alt_latenight
• lg_noresults_share
• lg_noresults_tweet
• lg_removeallstaff
• lg_ps_is
• lg_admin_emailstaff
• lg_responses_nav
• lg_orderforums_nav
• lg_welcome
• lg_welcome
• lg_admin_tools_mailrules_info
• lg_admin_tools_auto_info
• lg_admin_tools_triggers_info

Added

define('lg_logbackin', 'Log Back In');
define('lg_logged_out', 'You have been logged out!');
define('lg_login_trouble', 'Having trouble logging in?');
define('lg_login_use_default', 'Use HelpSpot\'s default authentication to login and fix any issues');
define('lg_login_authenticating', 'Authenticating...');
define('lg_options', 'Options');
define('lg_freestart', 'Need more users, support, or hosting?');
define('lg_upgrade', 'Upgrade to Paid');
define('lg_purchase_here', 'Purchase here');
define('lg_response_shortcut', 'Type # for autocompletion');
define('lg_noresults_search', 'No results.<br /> <a href="admin?pg=search">Try advanced search</a>');
define('lg_thermostat_label_see_results', 'See Survey Results');
define('lg_conditional_at_thermostat_promoter', 'promoter');
define('lg_conditional_at_thermostat_passive', 'passive');
define('lg_conditional_at_thermostat_detractor', 'detractor');
define('lg_conditional_at_thermostat_satisfied', 'satisfied');
define('lg_conditional_at_thermostat_dissatisfied', 'dissatisfied');
define('lg_requestchanged', 'Request Changed');
define('lg_admin_customize_admin_nav', 'Customize Admin');
define('lg_darkmode_on', 'Dark Mode: On');
define('lg_darkmode_off', 'Dark Mode: Off');
define('lg_search_tab', 'Search');
define('lg_responses', 'Responses');
define('lg_admin_tools_jobsmgmt', 'Failed Jobs');
define('lg_not_email_send_error', 'Email send error for request');
define('lg_not_see_details', 'See Details');
define('lg_not_dismiss', 'Dismiss');

Modified

define('lg_inactive', '<span class="page-header-label">'.lg_inactive_text.'</span>');
define('lg_documentation', 'Support & Docs');
define('lg_trialnote', 'Your version of HelpSpot has expired. Please visit the UserScape website to purchase/renew a license for your installation.');
define('lg_noresults_filter', 'No Requests Match This Filter');
define('lg_admin_themes_nav', 'Portal Theme');
define('lg_portalnav', 'View Portals');
define('lg_search', 'Search...');

lg.pg.admin.automation.php.md

Added

define('lg_admin_automation_options_custom_schedule', 'Run Schedule');
define('lg_admin_automation_options_custom_scheduleex', 'How often this Automation Rule will run.');
define('lg_admin_automation_options_schedule_every_minute', 'Every minute');
define('lg_admin_automation_options_schedule_every_5_minutes', 'Every 5 minutes');
define('lg_admin_automation_options_schedule_every_hour', 'Every hour');
define('lg_admin_automation_options_schedule_twice_daily', 'Twice daily');
define('lg_admin_automation_options_schedule_daily', 'Daily');
define('lg_admin_automation_options_schedule_weekly', 'Weekly');
define('lg_admin_automation_options_schedule_monthly', 'Monthly (start of the month)');

Modified

define('lg_admin_automation_options_directcallonly', 'Custom Schedule');
define('lg_admin_automation_options_directcallonlyex', 'Run the automation rule on demand or on a custom schedule. By checking this option this rule will not be run unless the ID of this automation rule is explicitly defined with the automation:rule command. <br /><a href="https://support.helpspot.com/index.php?pg=kb.page&id=143" target="_blank">Details on how to call automation:rule for a single ID</a>.');

lg.pg.admin.groups.php.md

Added

define('lg_admin_groups_fCanTransferRequests', 'User can transfer requests to staff in other categories');
define('lg_admin_groups_fCanTransferRequestsex', 'This permission applies when the "Limit to assigned categories ONLY" permission is selected. Allows staff to transfer requests to categories they are not assigned to.');

lg.pg.admin.hdcategories.php.md

Added

define('lg_admin_categories_addgroup', 'Add Group');

lg.pg.admin.integrations.php.md

Modified

define('lg_admin_integrations_header', 'Magically push data to over 2,000 other apps with ');
define('lg_admin_thermostat_header','Send NPS or CSAT surveys to your customers with ');

lg.pg.admin.mailboxes.php.md

Removed

• lg_admin_mailboxes_secure_recommended

Modified

define('lg_admin_mailboxes_trackidmissing', 'Tracking ID ({{ $tracking_id }}) is missing from the subject line of Public Note to Customer. Omitting this will prevent HelpSpot from correctly threading responses.');
define('lg_admin_mailboxes_msgnote', 'Templates here will override versions found in <a href="'.action('Admin\AdminBaseController@adminFileCalled', ['pg' => 'admin.tools.email']).'">system email templates</a> when emails are sent from this mailbox.');
define('lg_admin_mailboxes_testmailboxex', 'This test will confirm that your mailbox is setup correctly.');
define('lg_admin_mailboxes_msgdefault', '{{ $replyabove }}

Thank you for your inquiry. Your request has been received and is being reviewed by our support staff. Please note the information below as it will allow you to track the progress of your request online.

Check your request online: {{ $requestcheckurl }}&id={{ $accesskey }}
Request access key:  {{ $accesskey }}

____________________________________
Don\'t forget our other support resources:
Knowledge Books: {{ $knowledgebookurl }}');
define('lg_admin_mailboxes_msgdefault_html', '
<html>
<body>
{{ $replyabove }}

<table width="100%" cellpadding="6" cellspacing="0" bgcolor="#dfe5ff">
<tr>
<td style="font-weight:bold;">Request Received</td>
<td align="right">
<a href="{{ $requestcheckurl }}&id={{ $accesskey }}">View the complete request history</a>
</td>
</tr>
</table>

<br />

<p>Thank you for your inquiry. Your request has been received and is being reviewed by our support staff. Please note the information below as it will allow you to track the progress of your request online.</p>

<br />

<p>Check your request online: <a href="{{ $requestcheckurl }}&id={{ $accesskey }}">{{ $requestcheckurl }}&id={{ $accesskey }}</a><br />
Request access key: {{ $accesskey }}</p>

<hr width="80%">

<p>Don\'t forget our other support resources:<br />
Knowledge Books: <a href="{{ $knowledgebookurl }}">{{ $knowledgebookurl }}</a></p>

</body>
</html>
');

Added

define('lg_admin_mailboxes_archive', 'Archive Mail');
define('lg_admin_mailboxes_archive_note', 'With this enabled mail will be moved to a "helpspot_archive_folder" instead of deleting the email. This only works with imap.');
define('lg_admin_mailboxes_deletemsg', 'Note: HelpSpot deletes emails from the mailbox if this is disabled.');
define('lg_admin_mailboxes_depreciated', 'depreciated');

lg.pg.admin.responses.php.md

Modified

define('lg_admin_responses_adv_tofield', 'TO Field');

Added

define('lg_admin_responses_recurring', 'Recurring');
define('lg_admin_responses_addattachment', 'Add Attachment');
define('lg_admin_responses_adv_tofield_note', '(for external notes only)');
define('lg_admin_responses_restorewarn', 'Are you sure you want to restore this response?');
define('lg_admin_responses_scheduling', 'Convert to Recurring Request');
define('lg_admin_responses_scheduling_enabled', 'Enable Recurring Request');
define('lg_admin_responses_scheduling_info', 'HelpSpot creates a new request at the defined interval based on this response. Perfect for regular maintenance tasks or recurring reminders.');
define('lg_admin_responses_scheduling_customerinfo', 'Customer Details (at least one required)');
define('lg_admin_responses_create_schedule', 'Create Request');
define('lg_admin_responses__time', 'at/on');
define('lg_admin_responses_first_name', 'First Name');
define('lg_admin_responses_last_name', 'Last Name');
define('lg_admin_responses_email', 'Email');
define('lg_admin_responses_phone', 'Phone');
define('lg_admin_responses_customer_id', 'Customer ID');

lg.pg.admin.rules.php.md

Added

define('lg_admin_rules_error_conditions', 'Your must add at least one condition to this trigger before saving');

lg.pg.admin.settings.php.md

Removed

• lg_admin_settings_securityip
• lg_admin_settings_securityipdesc

Modified

define('lg_admin_settings_maxresults', 'Max Results to Display per page');
define('lg_admin_settings_maxresultsex', 'Limits the maximum number of requests per page shown in filters and search results sets');
define('lg_admin_settings_spam_whitelist', 'Allow List');
define('lg_admin_settings_spam_whitelistex', 'Never mark as spam. One email (or header string) per line. Searches the entire email header for a match.');
define('lg_admin_settings_spam_blacklist', 'Deny List');
define('lg_admin_settings_spam_blacklistex', 'Always mark as spam. One email (or header string) per line. Searches the entire email header for a match.');

Added

define('lg_admin_settings_saml', 'SAML2.0');
define('lg_admin_settings_saml_usernamenote', 'Your staff must have a SAML username (or email) set in their HelpSpot settings in order to login');
define('lg_admin_settings_saml_idp', 'Identity Provider (IdP)');
define('lg_admin_settings_saml_entityid', 'Entity ID');
define('lg_admin_settings_saml_entityid_ex', 'The Identity Provider identity (issuer) URL');
define('lg_admin_settings_saml_loginurl', 'Login URL (SSO)');
define('lg_admin_settings_saml_loginurl_ex', 'The Identity Provider SSO login URL');
define('lg_admin_settings_saml_logouturl', 'Logout URL (SLO)');
define('lg_admin_settings_saml_logouturl_ex', 'The Identity Provider SLO logout URL');
define('lg_admin_settings_saml_cert', 'Certificate');
define('lg_admin_settings_saml_cert_ex', 'Must be x509 certificate format. Microsoft users can find this within the Federation Metadata XML.');
define('lg_admin_settings_saml_sp', 'Service Provider (SP)');
define('lg_admin_settings_saml_sp_ex', 'Use the following information to complete any needed configuration within your Identity Provider (IdP).');
define('lg_admin_settings_saml_relaystate', 'Relay State');
define('lg_admin_settings_saml_acs', 'Assertion Consumer Service (ACS) URL');
define('lg_admin_settings_saml_signonurl', 'Login URL');
define('lg_admin_settings_saml_signouturl', 'Single Logout Service (SLS) URL');
define('lg_admin_settings_portalauthtypesamlex', 'Use SAML for Portal authentication.');
define('lg_admin_portals_require_auth', 'Require Portal Authentication');
define('lg_admin_portals_require_auth_ex', 'Users will not be able to submit requests or browse knowledge bases until they login');
define('lg_admin_settings_workers', 'Workers');
define('lg_admin_settings_workers_restart', 'Restart Workers');
define('lg_admin_settings_workers_restart_info', 'This will restart your queue workers');
define('lg_admin_settings_workers_restarted', 'The workers have been restarted');
define('lg_admin_settings_sesstimeout','Session Timeout');
define('lg_admin_settings_sesstimeoutex','Length of login session before user is logged out');
define('lg_admin_settings_terms_enable','Ask customer to accept privacy policy and terms');
define('lg_admin_settings_portalterms','URL of terms of service');
define('lg_admin_settings_portalprivacy','URL of privacy policy');
define('lg_admin_settings_portalterms_info','If you enter a URL, then the users must accept before submitting a request');
define('lg_admin_settings_reply_above_slash_error', 'The reply above text can not contain a slash `/`');

lg.pg.admin.themes.php.md

Modified

define('lg_admin_themes_pt_greydesc','A modern and sophisticated theme. The default for new installations since version 3.');
define('lg_admin_themes_pt_classicdesc','Our simple original portal them pre version 3');

Added

define('lg_admin_themes_pt_clean', 'Clean');
define('lg_admin_themes_pt_cleandesc', 'A clean and modern theme that is easy to customize.');

lg.pg.admin.tools.customfields.php.md

Modified

define('lg_admin_cfields_regextestvaluedesc', 'Test the expression');
define('lg_admin_cfields_delwarn', 'Are you sure you want to delete this field? This cannot be undone. If you do not want to proceed click cancel. <ol><li>All data associated with this field will be lost!</li><li>This may affect filters/triggers/automation rules/mail rules</li><li>This operation can take some time</li></ol>');
define('lg_admin_tools_customer_finished','The item(s) have been deleted.');

Added

define('lg_admin_tools_customer_delete_attachment','Delete an attachment');
define('lg_admin_tools_customer_delete_attachment_note','This will permanently delete an attachment');

lg.pg.admin.tools.email.php.md

Removed

• lg_admin_emailtemplates_retrievepassword
• lg_admin_emailtemplates_newportalpass

Modified

define('lg_admin_emailtemplates_trackidmissing', 'Tracking ID ({{ $tracking_id }}) is missing from the subject line of Public Note to Customer. Omitting this will prevent HelpSpot from correctly threading responses.');

lg.pg.admin.tools.portals.php.md

Removed

• lg_admin_portals_forums
• lg_admin_portals_forumsex
• lg_admin_portals_forumsempty

Modified

define('lg_admin_portals_shostnote', 'Changes to this setting require the index.php file to be updated');
define('lg_admin_portals_inst_step1_p2', 'Copy and paste the text below into the index.php file');
define('lg_admin_portals_inst_step2_p1', 'Create an empty folder named <b>custom_templates</b> in this location');
define('lg_admin_portals_inst_step2_p2', 'This is where you can place custom versions of portal templates that will apply to this portal only. This folder works exactly like the /custom_templates folder of the primary portal, but is specific to this secondary portal.');

Added

define('lg_admin_portals_instructionsnote_secondary', 'However, if portal files failed to be created, or need to be created manually, you can do the following.');
define('lg_admin_portals', 'Portals');
define('lg_admin_portals_colprimary', 'Is Primary');
define('lg_admin_portals_sportalprimary', 'Use as Primary Portal');
define('lg_admin_portals_sportalprimaryex', 'Override the primary portal and use this portal in its place. Only one Secondary Portal can be used as the primary portal.');
define('lg_admin_portals_erprimary', 'Only one secondary portal can act has the primary portal');
define('lg_admin_portals_ernonprimarypath', 'Secondary portals cannot have the same file path as the primary portal');
define('lg_admin_portals_require_auth', 'Require Portal Authentication');
define('lg_admin_portals_require_auth_ex', 'Users will not be able to submit requests or browse knowledge bases until they login');
define('lg_admin_portals_instructionsnote_main', 'These steps are performed automatically by HelpSpot.');
define('lg_admin_portals_inst_step2_p3', 'The file structure of');
define('lg_admin_portals_inst_step2_p4', 'should appear as below');

lg.pg.admin.tools.templates.php.md

Added

define('lg_admin_portaltemplates_temp_css_clean', '(Clean) CSS styles used in the portal');
define('lg_admin_portaltemplates_temp_ie_css_clean', '(Clean) Special IE specific CSS styles used in the portal');
define('lg_admin_portaltemplates_temp_login_create', 'Customer account creation page');
define('lg_admin_portaltemplates_temp_login_forgot', 'Customer forgot password page');
define('lg_admin_portaltemplates_temp_login_reset', 'Customer reset password page');

lg.pg.admin.triggers.php.md

Added

define('lg_admin_trigger_error_conditions', 'Your must add at least one condition to this trigger before saving');

lg.pg.admin.users.php.md

Removed

• lg_admin_users_sidebarsearch
• lg_admin_users_sidebarsearchtitle
• lg_admin_users_showgs

Modified

define('lg_admin_users_username', 'Black Box/LDAP/AD/SAML Username');
define('lg_admin_users_usernameex', 'Needed only if using custom black box authentication, LDAP/AD, or SAML');
define('lg_admin_users_changepassword', 'Enter a new password to change password, minimum of 8 characters');
define('lg_admin_users_uploadavatar', 'Upload Image Avatar');
define('lg_admin_users_avatars_upload', 'Images should be square and at least 100px wide by 100px high and smaller than 150kb.');
define('lg_admin_users_hidewysy', 'Disable WYSIWYG editor in the knowledge books');
define('lg_admin_users_noembed', 'Disable images in request history');
define('lg_admin_users_sig', 'Email Signature - Text');
define('lg_admin_users_photo', 'Photo/Emoji');

Added

define('lg_admin_users_darkmode', 'Dark Mode');
define('lg_admin_users_password_info', 'Minimum of 8 characters');
define('lg_admin_users_avatars_emoji', 'Type in emoji using your device\'s emoji keyboard.<br /> Mac: CTRL + CMD + Space, Windows: Win + ;');
define('lg_admin_users_sig_desc', 'This signature will be included in your outbound email. You will usually want to supply the HTML version below as well.');
define('lg_admin_users_sig_html', 'Email Signature - HTML');
define('lg_admin_users_sig_html_desc', 'This signature will be included in your outbound email. You will usually want to supply the text version above as well.');
define('lg_admin_users_er_passlen', 'Password must be 8 characters or longer');
define('lg_admin_users_api_auth', 'API Authentication Tokens');
define('lg_admin_users_api_no_tokens', 'No API Tokens Created');
define('lg_admin_users_api_label_id', 'ID');
define('lg_admin_users_api_label_token', 'Token');
define('lg_admin_users_api_label_created_at', 'Created');
define('lg_admin_users_api_label_last_used', 'Last Used');
define('lg_admin_users_api_label_show', 'show');
define('lg_admin_users_api_label_unused', 'unused');
define('lg_admin_users_api_label_token_name', 'Name');
define('lg_admin_users_api_issue_new', 'Issue New Token');
define('lg_admin_users_api_token_name', 'Token Name');
define('lg_admin_users_api_token_new', 'Your API Token');
define('lg_admin_users_api_token_revoke_confirm', 'Are you sure you want to revoke this token?');
define('lg_admin_users_api_explanation', 'API Tokens are used to authenticate against HelpSpot\'s Private API. More information <a href="https://support.helpspot.com/index.php?pg=kb.page&id=162" target="_blank"> here</a>.');
define('lg_admin_users_emojiavatar', 'Set Emoji Avatar');

lg.pg.ajax_gateway.php.md

Removed

• lg_search_resultforum

Modified

define('lg_ajax_showing', '(first %s only)');
define('lg_ajax_newversion', 'A new version of HelpSpot (%s) has been released. Details available in the <a href="'.action('Admin\AdminBaseController@adminFileCalled', ['pg' => 'admin']).'">admin area</a>');
define('lg_reminderpopup_submit', 'Create Reminder');

Added

define('lg_saved_success', 'Your settings have been saved');

lg.pg.conditional.ui.php.md

Removed

• lg_conditional_at_thermostat_promoter
• lg_conditional_at_thermostat_passive
• lg_conditional_at_thermostat_detractor
• lg_conditional_at_thermostat_satisfied
• lg_conditional_at_thermostat_dissatisfied

lg.pg.filter.requests.php.md

Removed

• lg_filter_requests_note
• lg_filter_requests_details

lg.pg.installer.php.md

Removed

• lg_inst_et_retrievepass_subject
• lg_inst_et_newportalpass_subject

Modified

define('lg_inst_config', 'You must rename .env.example to .env and customize the .env file before continuing');
define('lg_inst_checknotdb', 'HelpSpot can not connect to the database. Please check your database settings in the .env file.');
define('lg_inst_checkmysql4', 'MySQL 4.1.2 or greater required.');
define('lg_inst_checkmysql4update', 'Your MySQL database is less than version 4.1.2. HelpSpot 2.0 and higher require MySQL 4.1.2 or greater. Please upgrade your database and then continue the HelpSpot upgrade.');
define('lg_inst_unabletodb', 'Unable to connect to the database, please check the .env file');
define('lg_inst_upgradecomp2', 'HelpSpot is ready to go!');
define('lg_inst_portal_msg', 'Welcome to the support center where you\'ll find our documentation and support contact form.');
define('lg_inst_dbnotloaded', 'Your .env file indicates that you want to use %s as your database. However that extension is not enabled in your PHP configuration. You must modify your php.ini file to enable the extension.');
define('lg_inst_settings_smtphostex', 'URL to SMTP server. URL to SMTP server. e.g. smtp2.example.com');
define('lg_inst_et_portal_reqcreated', '
{{ $replyabove }}

Your request, as follows, has been received and is being reviewed by our support staff.

Don\'t forget you can review the status of the this request and add updates by going to:
{{ $requestcheckurl }}

Request access key: {{ $accesskey }}

Thank You

REQUEST INFORMATION
-------------------------------------------
{{ $message }}
');

define('lg_inst_et_forumreply', '
# FORUM REPLY

{{ $message }}

{{ $postername }}
-------------------------------------------

Reply at: {{ $replyurl }}
');
define('lg_inst_et_staff', '
{{ $replyabove }}

# {{ $label }}

{{ $message }}
-------------------------------------------

{{ $requestdetails }}
');

define('lg_inst_et_newstaff', '
Welcome-

Your HelpSpot account has been created. You can access the site at {{ $helpspoturl }} using the account information provided below.

Your account details are:

email:    {{ $email }}
password: {{ $password }}

Thank You
');
define('lg_inst_et_ccstaff', '
{{ $replyabove }}

# Request notification from {{ $name }}

{{ $message }}
-------------------------------------------
View complete request: {{ $requestcheckurl }}
');
define('lg_inst_et_public', '
{{ $replyabove }}

{{ $message }}

-------------------------------------------
View the complete request history:
{{ $requestcheckurl }}

Request access key: {{ $accesskey }}
');
define('lg_inst_et_reminder', '
{{ $replyabove }}

# REMINDER

{{ $message }}
-------------------------------------------

{{ $requestdetails }}
');
define('lg_inst_et_external', '
{{ $replyabove }}

{{ $message }}
');
define('lg_inst_et_portal_reqcreated_html', '
<html>
<body>

{{ $replyabove }}

<table width="100%" cellpadding="6" cellspacing="0" bgcolor="#dfe5ff">
<tr>
<td style="font-weight:bold;">Request Received</td>
<td align="right">
<a href="{{ $requestcheckurl }}">View the complete request history</a>
</td>
</tr>
</table>

<br />

<p>Your request, as follows, has been received and is being reviewed by our support staff.</p>

<hr width="80%" /><br />

{{ $message }}

</body>
</html>
');
define('lg_inst_et_external_html', '
<html>
<body>

{{ $replyabove }}

{{ $message }}

</body>
</html>
');
define('lg_inst_et_staff_html', '
<html>
<body>

{{ $replyabove }}

<table width="100%" cellpadding="6" cellspacing="0" bgcolor="#dfe5ff">
<tr>
<td style="font-weight:bold;">{{ $label }}</td>
<td align="right">
<a href="{{ $mobilelink }}">View in App</a> - <a href="{{ $requestcheckurl }}">View the request</a>
</td>
</tr>
</table>

<br />

{{ $message }}

<br /><hr width="80%" /><br />

{{ $requestdetails_html }}

</body>
</html>
');
define('lg_inst_et_ccstaff_html', '
<html>
<body>

{{ $replyabove }}

<table width="100%" cellpadding="6" cellspacing="0" bgcolor="#dfe5ff">
<tr>
<td style="font-weight:bold;">Request Notification from {{ $name }}</td>
<td align="right">
<a href="{{ $mobilelink }}">View in App</a> - <a href="{{ $requestcheckurl }}">View the complete request history</a>
</td>
</tr>
</table>

<br />

{{ $message }}

</body>
</html>
');
define('lg_inst_et_public_html', '
<html>
<body>

{{ $replyabove }}

<table width="100%" cellpadding="6" cellspacing="0" bgcolor="#dfe5ff">
<tr>
<td style="font-weight:bold;">Request Update</td>
<td align="right">
<a href="{{ $requestcheckurl }}">View the complete request history</a>
</td>
</tr>
</table>

<br />

{{ $message }}

</body>
</html>
');
define('lg_inst_et_reminder_html', '
<html>
<body>

{{ $replyabove }}

<table width="100%" cellpadding="6" cellspacing="0" bgcolor="#dfe5ff">
<tr>
<td style="font-weight:bold;">Reminder</td>
</tr>
</table>

<br />

{{ $message }}

<br /><hr width="80%" /><br />

{{ $requestdetails_html }}

</body>
</html>
');
define('lg_inst_et_forumreply_html', '
<html>
<body>

<table width="100%" cellpadding="6" cellspacing="0" bgcolor="#dfe5ff">
<tr>
<td style="font-weight:bold;">Forum Reply</td>
</tr>
</table>

<br />

{{ $message }}

<br /><br />

<b>{{ $postername }}</b>

<br /><hr width="80%" /><br />

Reply at: <a href="{{ $replyurl }}">{{ $replyurl }}</a>

</body>
</html>
');
define('lg_inst_et_newstaff_html', '
<html>
<body>

<table width="100%" cellpadding="6" cellspacing="0" bgcolor="#dfe5ff">
<tr>
<td style="font-weight:bold;">HelpSpot Login</td>
</tr>
</table>

<p>Welcome-</p>

<p>Your HelpSpot account has been created. You can access the site at <a href="{{ $helpspoturl }}">{{ $helpspoturl }}</a> using the account information provided below.</p>

<p>Your account details are:</p>

<table>
<tr><td><b>Email:</b></td><td> {{ $email }}</td></tr>
<tr><td><b>Password:</b></td><td> {{ $password }}</td></tr>
</table>

<p>Thank You</p>

</body>
</html>
');
define('lg_inst_et_sms', '{{ $message }}');
define('lg_inst_et_partials_replyabove', '{{ $replyabove_text }}\n-------------------------------------------\n');
define('lg_inst_et_partials_replyabove_html', '
<table cellpadding="0" cellspacing="0" border="0" width="100%">
<tr>
    <td style="color:#999;padding: 10px 10px 10px 0px; text-align:center;" align="center">
        {{ $replyabove_text }}
    </td>
</tr>
</table>');
define('lg_inst_et_portal_reqcreated_subject', '{{ $email_subject }} {{ $tracking_id }}');
define('lg_inst_et_external_subject', '{{ $email_subject }} {{ $tracking_id }}');
define('lg_inst_et_staff_subject', '{{ $urgent }} {{ $email_subject }} {{ $tracking_id }}');
define('lg_inst_et_ccstaff_subject', '{{ $email_subject }} {{ $tracking_id }}');
define('lg_inst_et_public_subject', '{{ $email_subject }} {{ $tracking_id }}');
define('lg_inst_et_reminder_subject', '{{ $email_subject }} {{ $tracking_id }}');
define('lg_inst_et_forumreply_subject', '{{ $email_subject }}');
define('lg_inst_et_newstaff_subject', '{{ $email_subject }}');

lg.pg.kb.php.md

Modified

define('lg_kb_home', 'Books');
define('lg_kb_bookorder', 'Order Books');

lg.pg.reports.php.md

Removed

• lg_reports_viewrequests

Added

define('lg_reports_customize', 'Save + Email');
define('lg_reports_filterconditions', 'Save this report to be able to quickly reuse it with all filters and options set.');
define('lg_reports_er_title','Please provide a title for this report');
define('lg_reports_er_folder','Please select/create a folder for this report');
define('lg_reports_name','Report Name');
define('lg_reports_details','Report Details');
define('lg_reports_myfolder','My Reports');
define('lg_reports_addfolder','Add Folder');
define('lg_reports_folder','In Folder');
define('lg_reports_sharing','Sharing');
define('lg_report_perms','Who else can view this');
define('lg_filter_reports_addfolder','Add Folder');
define('lg_report_myreports','My Reports');
define('lg_report_saved_reports','Saved Reports');
define('lg_reports_nofolder','-Top Level (no folder)');

define('lg_reports_email_label', 'Email This Report');
define('lg_reports_email_on', 'Enable Emailing the report');
define('lg_reports_email_time', 'at/on');
define('lg_reports_email_schedule', 'Schedule');
define('lg_reports_email_data_range', 'Data Range');
define('lg_reports_email_to', 'Staff to email');
define('lg_reports_email_external', 'Outside emails');
define('lg_reports_email_external_txt', 'Separate with a comma or a new line.');
define('lg_reports_email_external_error', 'The following emails are invalid: ');

lg.pg.request.php.md

Removed

• lg_request_note
• lg_request_headreqnotes
• lg_request_fileupload
• lg_request_pubdesc
• lg_request_privdesc
• lg_request_extdesc
• lg_request_options

Modified

define('lg_request_isurgent', 'Urgent Request');
define('lg_request_addtoemail', 'Add TO');
define('lg_request_addccemail', 'Add CC');
define('lg_request_addbccemail', 'Add BCC');
define('lg_request_create', 'Create');
define('lg_request_update', 'Update');
define('lg_request_updatenclose', 'Update + Close');
define('lg_request_create_close', 'Create + Close');
define('lg_request_batch', 'Batch Update');
define('lg_request_batch_close', 'Batch Update + Close');
define('lg_request_reminderbutton', 'Reminder');
define('lg_request_fb_subscribed', 'You are subscribed and will be notified on changes');
define('lg_request_trashbox', 'IN TRASH: Any update will automatically remove it from the trash.');

Added

define('lg_request_requesthistory', 'Request History');
define('lg_request_customer_edit', 'Edit');
define('lg_request_starttimer', 'Start Timer');
define('lg_request_stoptimer', 'Stop Timer');
define('lg_request_timetrackeroptions', 'Options');
define('lg_request_note', 'Note');
define('lg_request_contactedvia_short', 'Via');
define('lg_request_attachbox', 'Click or drag/drop to attach');
define('lg_request_isnoturgent', 'Mark Urgent');
define('lg_request_search8', 'Search');
define('lg_request_search9', 'Results');
define('lg_request_emailoptions', 'Email Options');
define('lg_request_fb_reqsmerged', 'Requests merged');
define('lg_request_er_emailsenderror', 'EMAIL ERROR: An email failed to send.');
define('lg_request_close', 'Close');
define('lg_request_transfer_warning',"You are assigning this request to a category you do not have access to. After update you will no longer be able to view this request");
define('lg_request_missing_attachment', 'The file %s was not found on the disk, please attach it again.');

lg.pg.search.php.md

Removed

define('lg_search_forums','Forums');
define('lg_search_sphinx_tip1','Use * as a wildcard: print*');
define('lg_search_sphinx_tip2','Use - or ! for must not contain: -printer, -password, !printer, !password');
define('lg_search_sphinx_tip3','Use = for must exact form: lost all =passwords (ensures passwords is plural)');
define('lg_search_sphinx_tip4','Use @ to search specific fields: @sEmail "ian@userscape.com", @(sEmail,sTitle) *userscape. Surround the search term with double quotes when searching full email addresses.');
define('lg_search_sphinx_tip5','Valid fields: sFirstName, sLastName, fOpenedVia, sEmail, sPhone, sUserId (for Customer ID), tNote, Custom# (e.g. Custom5)');
define('lg_search_sphinx_tip6','More search modifiers for <a href="http://sphinxsearch.com/docs/current.html#extended-syntax" target="_blank">SphinxSearch are explained here</a>.');

lg.pg.workspace.php.md

Removed

• lg_workspace_stream
• lg_workspace_triagepanel

Modified

define('lg_workspace_filter_options', 'Options');
define('lg_workspace_spammessage', 'Note: spam must be deleted in order to train the spam filter');
define('lg_workspace_spammessageoff', 'Note: the spam filter is set to off in Admin->Settings->Email Integration. In this configuration deleting spam will delete the requests, but not train the spam filter.');
define('lg_workspace_trashmessage', 'Trash will be deleted %s after being marked trash. Once deleted they are are unrecoverable.');

Added

define('lg_workspace_stream', 'Stream');

lg.pg.workspace.stream.php.md

Removed

• lg_workspacestream_streamex
• lg_workspacestream_live

lg.portal.php.md

Removed

• lg_portal_forums
• lg_portal_latesttopic
• lg_portal_searchforum
• lg_portal_createatopic
• lg_portal_createtopic
• lg_portal_topictitle
• lg_portal_topicclosed
• lg_portal_forumclosed
• lg_portal_emailposter
• lg_portal_tagsearch_forums

Modified

define('lg_portal_req_emailpassword', 'Forgot Password');

Added

define('lg_portal_create_login', 'Create an account');
define('lg_portal_loginrequired', 'Login Required');
define('lg_portal_login_forgot', 'Forgot Password');
define('lg_portal_er_unique_email', 'That username already exists. <a href=index.php?pg=login.forgot>Reset your password here.</a>');
define('lg_portal_create_login_ex', 'Create an account to view your request history');
define('lg_portal_login_forgot_ex', 'Reset Your Password');
define('lg_portal_req_logincreate', 'Create an Account');
define('lg_portal_req_loginpassword_confirm', 'Confirm Password');
define('lg_portal_req_createbutton', 'Create Account');
define('lg_portal_req_pw_reset_link', 'Send Password Reset Link');

define('lg_portal_agree_terms_privacy', 'I agree to the <a href="%s" target="_blank">Terms of Service</a> and <a href="%s" target="_blank">Privacy Policy</a>');
define('lg_portal_agree_terms', 'I agree to the <a href="%s" target="_blank">Terms of Service</a>');
define('lg_portal_agree_privacy', 'I agree to the <a href="%s" target="_blank">Privacy Policy</a>');
define('lg_portal_req_terms', 'You must agree to the terms');