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Codeship Debrief Template
# Service Interruption Debrief
## Brief Executive Summary
EXECUTIVE SUMMARY HERE
***On Call during outage***:
***Time outage started***:
***Time it was discovered***:
***Time it was resolved***:
***Time of writing debrief***:
##Affected Services
* ...
## Technical Issue
### Detailed description of the issue
DETAILED DESCRIPTION OF ISSUE HERE
### Discovering the Issue
DESCRIPTION OF HOW IT WAS DISCOVERED BY WHOM AND WHEN
#### Pagerduty Alerts fired
* ...
#### Issues with how on-call team handled outage?
* ...
#### Future improvements for on-call team
* ...
### Resolving the Issue
***In Charge***:
####Steps taken including timestamps
* ...
### How can we improve our issue resolve efforts in the future
DESCRIBE WHAT IS A BETTER WAY TO IMPROVE THIS EFFORT IN THE FUTURE
* ...
#### Missing Alerts
* ...
#### Missing Metrics/Logs
* ...
### Tasks to resolve the technical issue
* ...
## Customer Communication
***Who took over customer communication***:
###Steps taken to inform customers with timestamp:
* ...
* ...
### How can we improve our customer communication in the future
DESCRIBE STEPS TO IMPROVE CUSTOMER COMMUNICATION IN THE FUTURE
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