Codeship Debrief Template

debrief-template

# Service Interruption Debrief

## Brief Executive Summary

EXECUTIVE SUMMARY HERE

***On Call during outage***:

***Time outage started***:

***Time it was discovered***:

***Time it was resolved***:

***Time of writing debrief***:

##Affected Services

*  ...

## Technical Issue

### Detailed description of the issue

DETAILED DESCRIPTION OF ISSUE HERE

### Discovering the Issue

DESCRIPTION OF HOW IT WAS DISCOVERED BY WHOM AND WHEN

#### Pagerduty Alerts fired

* ...

#### Issues with how on-call team handled outage?

* ...

#### Future improvements for on-call team

* ...

### Resolving the Issue

***In Charge***:

####Steps taken including timestamps

* ...

### How can we improve our issue resolve efforts in the future

DESCRIBE WHAT IS A BETTER WAY TO IMPROVE THIS EFFORT IN THE FUTURE

* ...

#### Missing Alerts

* ...

#### Missing Metrics/Logs

* ...

### Tasks to resolve the technical issue

* ...

## Customer Communication

***Who took over customer communication***:

###Steps taken to inform customers with timestamp:

* ...
* ...

### How can we improve our customer communication in the future

DESCRIBE STEPS TO IMPROVE CUSTOMER COMMUNICATION IN THE FUTURE