Created
April 2, 2012 20:45
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I asked Comcast to stop leaving me two four-second voice mails every day. This is their response.
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Dear Gary, | |
Thank you for contacting Comcast Email Support. My name is Jean and I | |
appreciate your time and effort in contacting us. I hope you are having | |
a great day. | |
I understand that you would like us to put your name and your number, | |
xxx-xxx-xxxx, right at this moment. I truly understand how this must | |
have been frustrating to you and I do apologize for any inconvenience | |
this has caused you. I can certainly understand how important it is for | |
you to have this resolved as soon as possible in order for you to not | |
receive any call. Rest assured that we, at Comcast, are dedicated to | |
provide you quality service and will diligently work to resolve all | |
issues in a timely manner. We need to hear about any unsatisfactory | |
situations in order to correct them and to enhance our level of customer | |
service. | |
Gary, thank you for bringing this to our attention. We are continuously | |
working to increase customer satisfaction and are putting a tremendous | |
amount of resources into improving our customers' experiences with us. | |
We want to assure you that we do in fact recognize and acknowledge that | |
we have room for improvement in our customer service, and that we are | |
working diligently to ensure we can deliver a great experience to every | |
customer, every time. Our goal is to deliver a positive experience to | |
every customer we handle, every time. | |
I have forwarded your comments to the appropriate members of our | |
development and management teams for further review and action. We | |
appreciate that you took the time to help us keep our commitment to | |
quality customer care. |
I just hope they did, in fact, put your name and number.
WHAT DOES IT MEAN
You should email Comcast support and ask. ;)
👎 what a lengthy, redundant and overall poor email
Scumbag Comcast: Writes four paragraphs … doesn't actually say anything.
+1 for putting your name and number, right at this moment.
Needs more base classes.
See? Robots can feel too.
Eeek. I have received these as well. Those who overly communicate their desires to make you happy often don't have any intention to actually do so.
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I just hope they did, in fact, put your name and number.