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@garybernhardt
Created April 2, 2012 20:45
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I asked Comcast to stop leaving me two four-second voice mails every day. This is their response.
Dear Gary,
Thank you for contacting Comcast Email Support. My name is Jean and I
appreciate your time and effort in contacting us. I hope you are having
a great day.
I understand that you would like us to put your name and your number,
xxx-xxx-xxxx, right at this moment. I truly understand how this must
have been frustrating to you and I do apologize for any inconvenience
this has caused you. I can certainly understand how important it is for
you to have this resolved as soon as possible in order for you to not
receive any call. Rest assured that we, at Comcast, are dedicated to
provide you quality service and will diligently work to resolve all
issues in a timely manner. We need to hear about any unsatisfactory
situations in order to correct them and to enhance our level of customer
service.
Gary, thank you for bringing this to our attention. We are continuously
working to increase customer satisfaction and are putting a tremendous
amount of resources into improving our customers' experiences with us.
We want to assure you that we do in fact recognize and acknowledge that
we have room for improvement in our customer service, and that we are
working diligently to ensure we can deliver a great experience to every
customer, every time. Our goal is to deliver a positive experience to
every customer we handle, every time.
I have forwarded your comments to the appropriate members of our
development and management teams for further review and action. We
appreciate that you took the time to help us keep our commitment to
quality customer care.
@trptcolin
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I just hope they did, in fact, put your name and number.

@davidcelis
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I just hope they did, in fact, put your name and number.

WHAT DOES IT MEAN

@garybernhardt
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You should email Comcast support and ask. ;)

@jpowell
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jpowell commented Apr 2, 2012

👎 what a lengthy, redundant and overall poor email

@jgaskins
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jgaskins commented Apr 3, 2012

Scumbag Comcast: Writes four paragraphs … doesn't actually say anything.

@relistan
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relistan commented Apr 3, 2012

+1 for putting your name and number, right at this moment.

@jwreagor
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jwreagor commented Apr 4, 2012

Needs more base classes.

@gee-forr
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gee-forr commented Apr 4, 2012

See? Robots can feel too.

@kevinelliott
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Eeek. I have received these as well. Those who overly communicate their desires to make you happy often don't have any intention to actually do so.

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