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gcorreaq/setup_pagerduty_numbers_ios.md

Created December 13, 2017 22:01
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setup_pagerduty_numbers_ios.md

iOS: Setup PagerDuty numbers so you always get the calls/SMS

iOS doesn't have granular control over notifications as Android does. This is specially frustrating while being on call: how can I get only notified about pages but silence everything else? Well, the solution is a bit simple! Enter Emergency Bypass for contacts: a feature added in iOS 10 (I think?) that will let calls and SMS from specific contacts to always ring, even if the phone is in Do Not Disturb mode.

Setup

  1. From your phone, download the vCard with all the possible numbers that PagerDuty can use to contact you (even in other countries!). If the above link doesn't work, try here
  2. Select Open in "Contacts" and add the new contact.
  3. Edit the contact, and go to Ring Tone. Touch it and it will display a ton of other options.
  4. In there, activate the Emergency Bypass option. If you want, take the time to set a different ringtone.
  5. Go back to the contact, and repeat steps 3 and 4, but for Text Tone.
  6. All set!

Now every time your phone is in Do Not Disturb mode, notifications will be silenced, but PagerDuty calls and SMS will ring as usual. As an extra step, make sure that PagerDuty either calls you or texts you when a page is triggered.

Sources

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