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Created October 11, 2014 01:52
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Hi Geoffrey,
We're reaching out to let you know about an issue affecting Selective Sync that caused some files to be deleted from Dropbox. This problem occurred when the Dropbox desktop application shut down or restarted while users were applying Selective Sync settings.
Based on our investigation of this issue, we think you may be among the small number of users who were affected.
If you haven't used Selective Sync before, you can stop reading now because you weren't affected.
If you have used Selective Sync, we wanted to check whether your Dropbox may have been affected. We've set up a personalized web page where you can see if there are files that shouldn't have been deleted and try to restore them.
There’s nothing more important to us than making sure your information is safe and always available. Our team has fixed the issue and put additional tests in place to prevent this from happening in the future.
We apologize for any inconvenience this may have caused. To thank you for bearing with us, we're giving you Dropbox Pro for free for one year starting today, October 10, 2014. If you have any questions, please reply to this message or email us at selectivesync@dropbox.com. We’re here to help.
Sincerely,
- The Dropbox Team
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