Ho aggiunto una toolbar che riporta dei collegamenti rapidi utili per ManageEngine ServiceDesk Plus. Posizione fixata in basso a destra, box in trasparenza, azioni rapide di Pick Up, Merge, Delete e Close (Edit esiste ma è commentata per scelta).

CustomScripts.js

jQuery(document).ready(function() {
	/*
	Custom "Shortcuts" toolbar for ManageEngine SDP
	From an ideas of MKR @ SDPAdmins.pl
	SDP Community: https://forums.manageengine.com/topic/show-bottom-toolbar#49000008012652
	Master HEX To RGBA Color Chart: http://www.websitecodetutorials.com/code/css/master-hex-to-rgba-color-chart.php
	GSolone, first release 7/7/16 ( CustomScripts.js @ https://gist.github.com/gioxx )
		last mod. 10/11/16
		10/11/16- I have added a new button to refresh the page.
		8/7/16- I have included an array of possible words that you can "catch" in the URL (var checkURL) and a "for" cycle to check and show the custom toolbar (credits: http://stackoverflow.com/questions/15344413/how-to-check-if-one-of-the-strings-from-an-array-are-in-the-url-window-location).
	*/
	
	//Original idea
	//var userLoc = location.pathname;
	//if(userLoc == "/WOListView.do" && sdp_user["USERTYPE"] =="Technician"){
	
	//My idea: intercept an array of possible URLs.
	var checkURL = ['WOListView.do', 'CompleteRequest.do', 'SearchN.do'];
	for (var i = 0; i < checkURL.length; i++) {
		if( (document.URL.indexOf(checkURL[i]) != -1) && sdp_user["USERTYPE"] =="Technician"){
			// Style
			var toolbarStyle = 	'<style type="text/css">' +
								' #rapidtools{' +
								'	bottom: 0;' +
								'	right:  0;' +
								'	margin-bottom: 10px;' +
								'	position: fixed;' +
								'	background-color: rgba(208,208,208,0.6);' +
								'	width: 310px;' +
								'	height: 50px;' +
								'	margin: 0 auto;' +
								' }' +
								' #rapidtoolscontent{' +
								'  text-align: center;' +
								'  margin-top: 8px;' +
								' }' +
								'</style>'	
			// Append Style
			jQuery('head').append(toolbarStyle);
			// Shortcuts
			var buttons = 	'<div id="rapidtools">' +
							'<strong style="padding-left: 10px; padding-right: 10px; background-color:#fff486;">Shortcuts</strong> <br />' +
							'<div id="rapidtoolscontent">' + 
							// PICK UP
							'<input type="button" title="Pickup" class="formStylebutton" style="width:auto;height:18" onclick="return checkWOSelection(document.getElementById(\'ReqListForm\'),\'checkbox\',\'pickUpRequest=Pick up&amp;\')" value="Pick up" name="pickUpRequest"> ' +
							// MERGE
							'<input type="button" title="Merge" class="formStylebutton" style="width:auto;height:18" onclick="return checkMergeSelection(document.getElementById(\'ReqListForm\'),\'checkbox\',\'mergeRequest=merge&amp;\',serReqId)" value="Merge" name="mergeRequest"> ' +
							// DELETE
							'<input type="button" title="Delete" class="formStylebutton" style="width:auto;height:18" onclick="return confirmRequestDeleteFromList(document.getElementById(\'ReqListForm\'),\'checkbox\',document.getElementById(\'confirmrequestdelete\'),document.getElementById(\'chooserequest\'),\'deleteRequest=Delete\',true)" value="Delete" name="deleteRequest"> ' +
							// REFRESH
							'<input type="button" title="Refresh" class="formStylebutton" style="width:auto;height:18" onclick="window.location.reload()" value="Refresh" name="refreshButton"> ' +
							// CLOSE
							'<input type="button" title="Close" class="formStylebutton" style="width:auto;height:18" onclick="return checkWOSelection(document.getElementById(\'ReqListForm\'),\'checkbox\',\'closeRequest=Close&amp;\')" value="Close" name="closeRequest"> ' +
							// END OF TOOLBAR
							'</div></div>';
			// Show Toolbar
			jQuery('body').append(buttons);
		}
	}
});

Aggiunto un pulsante per il Refresh della pagina visualizzata (ho dovuto allargare il box a 310px).