Zendesk Helpcenter Instrumentation

zendesk.html

// document head
// Put this script block inside the template for your document head, it will load and initialize the Preact logging javascript
<script>
  window._preactq = window._preactq || []; 
  window._preactq.push(['_setCode', 'your_project_code']);

  $(function(){
    if(HelpCenter.user){    
      window._preactq.push(['_setPersonData', {
        name: HelpCenter.user.name,
        email: HelpCenter.user.email
      }]);
            
      (function() {
        var preact = document.createElement('script'); preact.type = 'text/javascript'; preact.async = true;
        preact.src = 'https://s3.amazonaws.com/lessneglect-cdn-01/js/preact-4.0.js';
        var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(preact, s);
      })();
    }
  });
</script>


// put each of these script tags in the page template specified by the comment preceding it.

// home
<script>$(function(){ _preactq.push(['_logEvent', { name: 'zendesk-helpcenter|viewed:helpcenter-home' }]); });</script>

// category
<script>$(function(){ _preactq.push(['_logEvent', { name: 'zendesk-helpcenter|viewed:helpcenter-category', note: '{{title}}' }]); });</script>

// section
<script>$(function(){ _preactq.push(['_logEvent', { name: 'zendesk-helpcenter|viewed:helpcenter-section', note: '{{title}}' }]); });</script>

// article
<script>$(function(){ _preactq.push(['_logEvent', { name: 'zendesk-helpcenter|viewed:helpcenter-article', note: '{{title}}' }]); });</script>

// contributions
<script>$(function(){ _preactq.push(['_logEvent', { name: 'zendesk-helpcenter|viewed:helpcenter-contributions' }]); });</script>

// following
<script>$(function(){ _preactq.push(['_logEvent', { name: 'zendesk-helpcenter|viewed:helpcenter-following' }]); });</script>

// my requests
<script>$(function(){ _preactq.push(['_logEvent', { name: 'zendesk-helpcenter|viewed:helpcenter-my-requests' }]); });</script>

// single request
<script>$(function(){ _preactq.push(['_logEvent', { name: 'zendesk-helpcenter|viewed:helpcenter-request', target_id: '{{request_id}}', note: '{{subject}}' }]); });</script>

// new request
<script>$(function(){ _preactq.push(['_logEvent', { name: 'zendesk-helpcenter|viewed:helpcenter-new-request' }]); });</script>

// search results
<script>$(function(){ _preactq.push(['_logEvent', { name: 'zendesk-helpcenter|viewed:helpcenter-search-results' }]); });</script>

// error
<script>$(function(){ _preactq.push(['_logEvent', { name: '!zendesk-helpcenter|errored:helpcenter-page', note: '{{error_message}}' }]); });</script>