gregoryyoung/gist:a9e791e3a3be6fa635da

## gistfile1.txt
06:12Brent R.: Thank you for contacting NHL support
06:13Greg: ok ill repeat myself I have been trying to buy gamecenter this evening and have been given a 500 response every time I try (before I enter paypal details). I am guessing a 500 error is likely a http 500 :)
06:14Brent R.: To confirm, you received the error code 500. And then registered a new www.nhl.com account, and you're receiving that code again?
06:14Greg: when I try to pay to watch games I receive a 500
06:15Greg: i would prefer to pay refreshing with dynamic ips is annoying
06:15Brent R.: If you are receiving the 'Error code 500' before entering your PayPal information, there may be an issue with your NHL.com. Please sign out of your current account at www.nhl.com , and then purchase a subscription with a new email address and username.
06:15Greg: I have already done this
06:15Greg: today
06:15Greg: your broken integration is really not my problem???
06:16Greg: I have money in my paypal. I want to give it to you. How do I do this?
06:16Brent R.: Okay, I just needed to confirm that you have tried this step.
06:17Brent R.: Do you have any accents or special characters in your username or any other field on registration?
06:17Greg: no
06:18Greg: I literally sat the first period switching ips every 3-5 minutes
06:18Brent R.: I'm sorry to hear that.
06:19Greg: to be fair I could always do that ... I prefer to pay the $25
06:19Brent R.: Unfortunately if registering a new nhl.com account did not resolve this for you, there are no more steps that I can offer to troubleshoot this issue.
06:19Greg: ok so I should do what on saturday?
Brent R. has joined the conference.
06:20Greg: I want to pay to not have problems watching the game
06:20Brent R.: If PayPal is not working for you, the only other resolution I can offer would be to sign up with a credit or debit card
06:20Brent R.: Unfortunately.
06:21Greg: the paypal response I get is a "500" which normally is known as "internal server error" is this my problem?
06:22Brent R.: If that is the message that they are providing you, then that is the error that applies to your situation.
06:23Greg: sorry this is the error that nhl.com provides me. and I have to say your statement was meaningless
06:24Greg: my guess was they were putting the error from themselves or paypal (a 500 is generally an internal server error)
06:24Brent R.: Unfortuntely I am not able to currently resolve this issue for you today. The only other recommendation I can offer would be to register a new nhl.com account.
06:24Brent R.: Is there anything else I can assist you with currently?
06:25Greg: I registered a new account today
06:25Greg: just to see if that was the problem
06:25Brent R.: I heard you when you mentioned that earlier.
06:26Greg: can I have an email of a supervisor to forward this conversation to?
06:26Brent R.: You are the only person that this issue was not resolved for by registering a new account.
06:26Brent R.: Yes
06:26Brent R.: You can contact my supervisor at julio@neulion.net
06:27Greg: thats great that I am the only person that this has happened to... however it has happened which you should be able to check. Frankly I have tried with two accounts today one new one old and neither worked paying through paypal.
06:29Brent R.: And just so we are on the same page. You are still receiving the 'error code 500' before entering your PayPal login information, is that correct?
06:30Greg: yes
06:31Greg: and its an error code in a popup from your website not a http 500
06:31Brent R.: Okay, yes. That is all that I can offer you currently.
06:31Brent R.: I understand
06:31Brent R.: If you received that code after entering your PayPal information, it would have been different troubleshooting.
06:32Greg: well brent I understand as well that you are just reading from a script. but I would really like a real contact to move forward with.
06:33Brent R.: As I have mentioned, my supervisor's email address is: julio@neulion.net . Alternatively, you can contact Tier 2 support at neulionGCLsupport@neulion.com
	06:12Brent R.: Thank you for contacting NHL support
	06:13Greg: ok ill repeat myself I have been trying to buy gamecenter this evening and have been given a 500 response every time I try (before I enter paypal details). I am guessing a 500 error is likely a http 500 :)
	06:14Brent R.: To confirm, you received the error code 500. And then registered a new www.nhl.com account, and you're receiving that code again?
	06:14Greg: when I try to pay to watch games I receive a 500
	06:15Greg: i would prefer to pay refreshing with dynamic ips is annoying
	06:15Brent R.: If you are receiving the 'Error code 500' before entering your PayPal information, there may be an issue with your NHL.com. Please sign out of your current account at www.nhl.com , and then purchase a subscription with a new email address and username.
	06:15Greg: I have already done this
	06:15Greg: today
	06:15Greg: your broken integration is really not my problem???
	06:16Greg: I have money in my paypal. I want to give it to you. How do I do this?
	06:16Brent R.: Okay, I just needed to confirm that you have tried this step.
	06:17Brent R.: Do you have any accents or special characters in your username or any other field on registration?
	06:17Greg: no
	06:18Greg: I literally sat the first period switching ips every 3-5 minutes
	06:18Brent R.: I'm sorry to hear that.
	06:19Greg: to be fair I could always do that ... I prefer to pay the $25
	06:19Brent R.: Unfortunately if registering a new nhl.com account did not resolve this for you, there are no more steps that I can offer to troubleshoot this issue.
	06:19Greg: ok so I should do what on saturday?
	Brent R. has joined the conference.
	06:20Greg: I want to pay to not have problems watching the game
	06:20Brent R.: If PayPal is not working for you, the only other resolution I can offer would be to sign up with a credit or debit card
	06:20Brent R.: Unfortunately.
	06:21Greg: the paypal response I get is a "500" which normally is known as "internal server error" is this my problem?
	06:22Brent R.: If that is the message that they are providing you, then that is the error that applies to your situation.
	06:23Greg: sorry this is the error that nhl.com provides me. and I have to say your statement was meaningless
	06:24Greg: my guess was they were putting the error from themselves or paypal (a 500 is generally an internal server error)
	06:24Brent R.: Unfortuntely I am not able to currently resolve this issue for you today. The only other recommendation I can offer would be to register a new nhl.com account.
	06:24Brent R.: Is there anything else I can assist you with currently?
	06:25Greg: I registered a new account today
	06:25Greg: just to see if that was the problem
	06:25Brent R.: I heard you when you mentioned that earlier.
	06:26Greg: can I have an email of a supervisor to forward this conversation to?
	06:26Brent R.: You are the only person that this issue was not resolved for by registering a new account.
	06:26Brent R.: Yes
	06:26Brent R.: You can contact my supervisor at julio@neulion.net
	06:27Greg: thats great that I am the only person that this has happened to... however it has happened which you should be able to check. Frankly I have tried with two accounts today one new one old and neither worked paying through paypal.
	06:29Brent R.: And just so we are on the same page. You are still receiving the 'error code 500' before entering your PayPal login information, is that correct?
	06:30Greg: yes
	06:31Greg: and its an error code in a popup from your website not a http 500
	06:31Brent R.: Okay, yes. That is all that I can offer you currently.
	06:31Brent R.: I understand
	06:31Brent R.: If you received that code after entering your PayPal information, it would have been different troubleshooting.
	06:32Greg: well brent I understand as well that you are just reading from a script. but I would really like a real contact to move forward with.
	06:33Brent R.: As I have mentioned, my supervisor's email address is: julio@neulion.net . Alternatively, you can contact Tier 2 support at neulionGCLsupport@neulion.com