commitment template

commitment.dat

OBJECT TYPE="com_tmplte", NAME="com_tmplte_commitment"
  UNIQUE_FIELD=title
    FIELDS
        title = "Commitment";
        time_til_esc = 7200;
        flags = 144;
        action = "TO: <OWNER.e_mail>

FR: <OWNER.login_name>

RE: Commitment Escalation for <ADDITIONAL_INFO>
The following commitment has expired:
<FOCUS.title>

This commitment is for <ADDITIONAL_INFO>:
http://myserver/support/[Focus Type]s/[Case ID][Subcase ID]

Commitment Due Date: <FOCUS.sched_cmpltime>

Commitment Notes:
<FOCUS.x_notes>

";
    END_FIELDS
END_OBJECT NAME="com_tmplte_commitment"