Created
January 26, 2015 21:27
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commitment template
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OBJECT TYPE="com_tmplte", NAME="com_tmplte_commitment" | |
UNIQUE_FIELD=title | |
FIELDS | |
title = "Commitment"; | |
time_til_esc = 7200; | |
flags = 144; | |
action = "TO: <OWNER.e_mail> | |
FR: <OWNER.login_name> | |
RE: Commitment Escalation for <ADDITIONAL_INFO> | |
The following commitment has expired: | |
<FOCUS.title> | |
This commitment is for <ADDITIONAL_INFO>: | |
http://myserver/support/[Focus Type]s/[Case ID][Subcase ID] | |
Commitment Due Date: <FOCUS.sched_cmpltime> | |
Commitment Notes: | |
<FOCUS.x_notes> | |
"; | |
END_FIELDS | |
END_OBJECT NAME="com_tmplte_commitment" |
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