Created
November 17, 2010 22:45
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a customized log email template and rule properties that includes dynamic case data by using rule properties. (in this case, the case title)
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OBJECT TYPE="com_tmplte", NAME="com_tmplte_268435465" | |
UNIQUE_FIELDS = "title" | |
FIELDS | |
title = "send_email_about_obj"; | |
flags = 144; | |
action = " | |
TO: <FOCUS.recipient>, <FOCUS.cc_list> | |
FR: <FOCUS.sender> | |
RE: About Case <ADDITIONAL_INFO> : [Case Title] [Subcase Title] | |
<FOCUS.message> | |
Check the status and update your case online at our Dovetail SelfService site: | |
http://support.dovetailsoftware.com/selfservice/cases/show/<ADDITIONAL_INFO> | |
"; | |
END_FIELDS | |
END_OBJECT NAME="com_tmplte_268435465" | |
OBJECT TYPE="prop_name", NAME="case title" | |
UNIQUE_FIELD=obj_type, prop_name | |
FIELDS | |
obj_type=154; | |
prop_name="Case Title"; | |
path_name="case_email2case:title"; | |
subtype=0; | |
val_type=0; | |
max_len=1000; | |
END_FIELDS | |
END_OBJECT NAME="case title" | |
OBJECT TYPE="prop_name", NAME="subcase title" | |
UNIQUE_FIELD=obj_type, prop_name | |
FIELDS | |
obj_type=154; | |
prop_name="Subcase Title"; | |
path_name="subc_email2subcase:title"; | |
subtype=0; | |
val_type=0; | |
max_len=1000; | |
END_FIELDS | |
END_OBJECT NAME="subcase title" |
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