guyod
guyod
/ gist:7aeb7309920d35b6aa8b2b2c06f1165a
Created
April 29, 2026 10:43
Salesforce CSAT Extraction Investigation & Generic Path Proposal
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| # Salesforce CSAT Extraction: Investigation & Generic Path Proposal | |
| ## Investigation Summary | |
| ### Question | |
| How is CSAT (`Conversation.raw_rating`, `Conversation.normalized_csat`) extracted across integrations? Is it API-specific (same for every client) or per-client configurable? | |
| ### Findings by Integration | |
| | Integration | Source | Per-client? | |