Action my_wphd_new_message Basci Example

wphd-action-new-message-tpl.php

<?php

// Register action, notice fourth argument (3) 
// it allows to pass 3 params to callback function
add_action("wphd_new_message", "my_wphd_new_message", 10, 3);

/**
 * @var $thread Wphd_Model_Thread Current thread
 * @var $message Wphd_Model_Message Current message
 * @var $context string One of: "admin", "email-import", "submit-ticket", "tickets"
 **/ 
function my_wphd_new_message($thread, $message, $context) {
   // do something with the ticket here
   
   // once done save message and thread
   $message->save();
   $thread->save();
}