- Sign in/Sign up
- Claim
- Unclaim
- Reassign
- Mute conversations
- Close issue/conversation
- Silence alerts (settings)
- Labeling/identifying users (backend)
- Group chat
- Filtering (location, age of message, etc.)
- Contact list
- Profile pictures/description
- Scheduling
- Channels/Avenues (maintenance, appointments, food, etc.)
- Should conversations be 1:1 (private), or open to all responders?