segment-sentiment-studio-flow.json

gistfile1.txt

{
  "description": "A New Flow",
  "states": [
    {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
        {
          "event": "incomingMessage"
        },
        {
          "next": "gather_reason_for_call",
          "event": "incomingCall"
        },
        {
          "event": "incomingRequest"
        },
        {
          "event": "incomingParent"
        }
      ],
      "properties": {
        "offset": {
          "x": 0,
          "y": 0
        }
      }
    },
    {
      "name": "gather_reason_for_call",
      "type": "gather-input-on-call",
      "transitions": [
        {
          "event": "keypress"
        },
        {
          "next": "function_analyze_sentiment",
          "event": "speech"
        },
        {
          "event": "timeout"
        }
      ],
      "properties": {
        "speech_timeout": "auto",
        "offset": {
          "x": 120,
          "y": 240
        },
        "loop": 1,
        "finish_on_key": "#",
        "say": "Hi thank you for calling the Owl hotline. In a few short sentences, can you tell us how we can help you?",
        "language": "default",
        "stop_gather": true,
        "gather_language": "en",
        "profanity_filter": "true",
        "timeout": 5
      }
    },
    {
      "name": "function_analyze_sentiment",
      "type": "run-function",
      "transitions": [
        {
          "next": "http_post_segment_source",
          "event": "success"
        },
        {
          "event": "fail"
        }
      ],
      "properties": {
        "service_sid": "ZS83ab4617620de54fc97d855fd5bc2a28",
        "environment_sid": "ZE6a3e51be61c3a020ddb85d75da7d3965",
        "offset": {
          "x": 200,
          "y": 510
        },
        "function_sid": "ZH99f22846b01e2e6328fe0b0558c0fb66",
        "parameters": [
          {
            "value": "{{widgets.gather_reason_for_call.SpeechResult}}",
            "key": "speech_result"
          }
        ],
        "url": "https://sentiment-analzyer-5463.twil.io/get_user_sentiment"
      }
    },
    {
      "name": "say_play_2",
      "type": "say-play",
      "transitions": [
        {
          "event": "audioComplete"
        }
      ],
      "properties": {
        "offset": {
          "x": 200,
          "y": 1020
        },
        "loop": 1,
        "say": "Thank you for sharing, we will give you a call back as soon as an agent is available."
      }
    },
    {
      "name": "http_post_segment_source",
      "type": "make-http-request",
      "transitions": [
        {
          "next": "say_play_2",
          "event": "success"
        },
        {
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 160,
          "y": 750
        },
        "method": "POST",
        "content_type": "application/json;charset=utf-8",
        "body": "{\n\"event_name\": \"Contacted support line\",\n\"phoneNumber\": \"{{trigger.call.From}}\", \n\"userid\": \" {{trigger.call.CallSid}} \",\n\"sentiment\": \"{{widgets.function_analyze_sentiment.body}} \"\n}",
        "url": ""
      }
    }
  ],
  "initial_state": "Trigger",
  "flags": {
    "allow_concurrent_calls": true
  }
}