appointment_reminder_studioflow.json

{
  "description": "Appointment Reminder",
  "states": [
    {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
        {
          "event": "incomingMessage"
        },
        {
          "event": "incomingCall"
        },
        {
          "next": "call_user_1",
          "event": "incomingRequest"
        }
      ],
      "properties": {
        "offset": {
          "x": 130,
          "y": -290
        }
      }
    },
    {
      "name": "split_confirmation",
      "type": "split-based-on",
      "transitions": [
        {
          "next": "say_no_match",
          "event": "noMatch"
        },
        {
          "next": "confirmation_webhook",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "1",
              "arguments": [
                "{{widgets.confirm_appt.Digits}}"
              ],
              "type": "equal_to",
              "value": "1"
            }
          ]
        },
        {
          "next": "cancellation_webhook",
          "event": "match",
          "conditions": [
            {
              "friendly_name": "2",
              "arguments": [
                "{{widgets.confirm_appt.Digits}}"
              ],
              "type": "equal_to",
              "value": "2"
            }
          ]
        }
      ],
      "properties": {
        "input": "{{widgets.confirm_appt.Digits}}",
        "offset": {
          "x": 130,
          "y": 340
        }
      }
    },
    {
      "name": "confirmation_webhook",
      "type": "make-http-request",
      "transitions": [
        {
          "next": "say_confirmation",
          "event": "success"
        },
        {
          "next": "say_confirmation",
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": -260,
          "y": 650
        },
        "method": "POST",
        "url": "http://www.example.com/confirm",
        "timeout": 3600
      }
    },
    {
      "name": "cancellation_webhook",
      "type": "make-http-request",
      "transitions": [
        {
          "next": "say_cancellation",
          "event": "success"
        },
        {
          "next": "say_cancellation",
          "event": "failed"
        }
      ],
      "properties": {
        "offset": {
          "x": 130,
          "y": 650
        },
        "method": "POST",
        "url": "http://www.example.com/cancel",
        "timeout": 3600
      }
    },
    {
      "name": "confirm_appt",
      "type": "gather-input-on-call",
      "transitions": [
        {
          "next": "split_confirmation",
          "event": "keypress"
        },
        {
          "next": "split_confirmation",
          "event": "speech"
        },
        {
          "event": "timeout"
        }
      ],
      "properties": {
        "voice": "Polly.Ivy",
        "speech_timeout": "auto",
        "offset": {
          "x": 40,
          "y": 130
        },
        "loop": 1,
        "finish_on_key": "#",
        "say": "Your appointment is coming up on {{flow.data.appointment_time}}. Please reply 1 to confirm and 2 to cancel.",
        "language": "en-US",
        "stop_gather": true,
        "gather_language": "en",
        "profanity_filter": "true",
        "timeout": 15
      }
    },
    {
      "name": "call_user_1",
      "type": "make-outgoing-call-v2",
      "transitions": [
        {
          "next": "confirm_appt",
          "event": "answered"
        },
        {
          "next": "say_play_1",
          "event": "busy"
        },
        {
          "next": "say_play_1",
          "event": "noAnswer"
        },
        {
          "next": "say_play_1",
          "event": "failed"
        }
      ],
      "properties": {
        "machine_detection_speech_threshold": "2400",
        "detect_answering_machine": false,
        "send_digits": "",
        "sip_auth_username": "",
        "offset": {
          "x": 320,
          "y": -140
        },
        "recording_status_callback": "",
        "sip_auth_password": "",
        "recording_channels": "mono",
        "timeout": 60,
        "machine_detection": "Enable",
        "trim": "true",
        "record": false,
        "machine_detection_speech_end_threshold": "1200",
        "machine_detection_timeout": "30",
        "from": "{{flow.channel.address}}",
        "to": "{{contact.channel.address}}",
        "machine_detection_silence_timeout": "5000"
      }
    },
    {
      "name": "say_play_1",
      "type": "say-play",
      "transitions": [
        {
          "event": "audioComplete"
        }
      ],
      "properties": {
        "voice": "alice",
        "offset": {
          "x": 520,
          "y": 160
        },
        "loop": 1,
        "say": "Your appointment is coming up on {{flow.data.appointment_time}}. Please call us back if you would like to cancel or reschedule.",
        "language": "en-US"
      }
    },
    {
      "name": "say_no_match",
      "type": "say-play",
      "transitions": [
        {
          "next": "confirm_appt",
          "event": "audioComplete"
        }
      ],
      "properties": {
        "offset": {
          "x": -410,
          "y": 290
        },
        "loop": 1,
        "say": "We're sorry we couldn't understand your response."
      }
    },
    {
      "name": "say_confirmation",
      "type": "say-play",
      "transitions": [
        {
          "event": "audioComplete"
        }
      ],
      "properties": {
        "offset": {
          "x": -260,
          "y": 890
        },
        "loop": 1,
        "say": "Thanks! See you at the office."
      }
    },
    {
      "name": "say_cancellation",
      "type": "say-play",
      "transitions": [
        {
          "event": "audioComplete"
        }
      ],
      "properties": {
        "offset": {
          "x": 140,
          "y": 890
        },
        "loop": 1,
        "say": "We understand that plans change. Thanks for letting us know!"
      }
    }
  ],
  "initial_state": "Trigger",
  "flags": {
    "allow_concurrent_calls": true
  }
}