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eCommerce Terms & Conditions and Privacy Templates

Privacy Policy

1. We respect your privacy

Business Name respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.

2. What personal information we collect

We may collect the following types of personal information from you:

  • Name
  • Billing address
  • Shipping address
  • Phone number
  • Email address
  • Information about the goods or services you have ordered
  • Information from enquiries you have made
  • Communications between us

3. How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

4. Use of your personal information

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners, such as Australia Post, who assist us in the provision of our services to you.

5. Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

6. Access to your personal information

You can access and update your personal information by logging in to your account using the email and password you registered with, on the "My Account" page.

7. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to contact us with details of your complaints. We take complaints very seriously and will respond shortly after receiving notice of your complaint.

8. Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

9. Website

When you visit our website

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website and in providing our online store.

Third party sites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

Safe & Secure Shopping

Business Name understands its responsibilities and obligations to protect your personal information. We have undertaken and continue to undertake security measures and testing to ensure a safe and secure shopping experience.

Secure Online Shopping

Every time Business Name collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Sockets Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats. Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet and for helping web site users confirm the owner of the web site. Only authorised personnel from Business Name can access this personal data for authorised reasons.

For more information, please see our Privacy Policy.

Secure Credit Card Payment

Online payments for Business Name are handled by Payment Gateway Service Company. All customer credit card information is securely submitted and processed entirely on Payment Gateway Service Company systems; Business Name staff cannot access, view, process or store sensitive cardholder data (such as credit card numbers, PIN codes or CCV codes). Credit card details are encrypted by SSL in the customer’s browser before they are sent to Payment Gateway Service Company, and are never exposed in clear-text.

Contact Details

If you have a question or concern regarding the security of your personal information or payment details, please contact us.

Shipping & Returns

Delivery and Shipping

Delivery Fees

Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.

Delivery time

Typically, delivery occurs within 10 working days of us receiving your payment authorisation and cleared funds. In some cases the estimated delivery time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual 10 working day delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us

Risk in the products passes to you on delivery. We do not accept liability for any loss, theft or damage to the products after delivery

Delivery methods & locations

We work with a number of delivery partners including Australia Post and courier companies. Your order will be delivered to the delivery address provided by you.

We deliver most products Australia-wide. In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing. We are not able to accept orders for international delivery at this time.

Delivery failure

It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.

Returns Policy

If for any reason you are not satisfied with your purchase it can be returned for an exchange or refund within 30 days, no questions asked. The returned item must be in original condition and in original packaging.

We guarantee to replace, exchange or refund any goods that are delivered to you damaged or faulty. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.

Incorrectly described goods

We guarantee to exchange or refund any goods that do not match the description on our website. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.

Goods that cannot be returned

Products that have been used cannot be returned.

Terms & Conditions

These Terms & Conditions apply to all purchases made by you on yourwebsite.com.au. By using this site you accept and agree to be legally bound by our terms and conditions. We may change the terms and condition at any time without notice. Please review these terms & conditions on a regular basis so you are aware of such changes.

This website is operated by and behalf of

BUSINESS NAME
ABN 99 999 999 999

23 Sample Street
Melbourne 3000
Australia
+613 55512345

Pricing

All prices are displayed in AUD and include GST. Prices may be subject to change without notice. All prices are correct at time of purchase and are confirmed with an order confirmation email.

Product Availability

All orders are subject to product availability. If a product is not available at the time of purchase you will be notified as soon as possible and offered an alternate product (if available) or a store credit or refund.

Conditions of Sale

All orders must be paid for before they are sent. Business Name takes no responsibility for goods damaged during delivery.

Returns Policy

If for any reason you are not satisfied with your purchase it can be returned for an exchange or refund within 30 days, no questions asked.

The returned item must be in original condition and in original packaging.

Replacement of Faulty Items

To ensure you are happy with your purchase we thoroughly check all items before they are sent. If you do receive a faulty item please contact Business Name immediately and we will arrange an alternative product, store credit or refund.

Payment

Business Name welcomes payment by credit card, including VISA, Mastercard and American Express . Payment must be made at time of purchase.

Acceptance of Order

Business Name will send email confirmations of your order once placed on our website.

Supply

Business Name reserves the right to refuse to supply to any individual or company.

Security

Business Name uses Secure Sockets Layer (SSL) technology to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats. Learn more about how we keep your shopping experience Safe and Secure.

Privacy

Information collected by Business Name from their customers is kept strictly confidential. Any information passed on to third parties such as Australia Post or courier companies, is solely for the completion of your order. Business Name will not sell any collected personal information.

Legal Information

All the information contained on this web site, including the site design, graphics has been copyrighted. All rights reserved. Any other trademarks, company names, product names and/or logos set forth in this web site are the property of their respective owners. Trade marks, brand names, product names and company names of or related to the products appearing on this web site are the property of their respective owners. Business Name does not claim to own any of these trade marks nor claim that Business Name is related to, endorsed by, or in any other way connected or associated with these companies.

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