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homotechsual/support-request-by-private-channel.md

Forked from xurizaemon/support-request-civicrm-pm.md
Created October 11, 2019 18:15
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no email / private support
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support-request-by-private-channel.md

Hi _____,

Thanks for getting in touch, it’s nice to talk with CiviCRM developers around the world. I hope this effort brings good results for you!

I enjoy contributing to community support through public channels available - Github, CiviCRM chat, Stack Exchange and other similar avenues.

If I am providing support, I want to know it's available to the community. In contrast, to preserve focus I make a distinction between these public forums and direct personal communication. Essentially it’s this: my email (and other private comms) is for personal discussions, and paid work.

By asking a question in the CiviCRM community channel, you’ll be demonstrating an ability to participate in the wider CiviCRM community, and to ask for help when needed. Please try to use the existing community resources for these requests.

There are several reasons why the community approach is better for you -

  • Your questions may have been asked before; searching can save you time waiting for a reply.
  • Your questions may be asked again; others will then benefit from your having asked.
  • A public request places less demand on the person being asked; any person who has time/capacity may respond.
  • You will connect with other community members, including future collaborators and potential employers.

Cheers

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