SH26922

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Admins are intermittently unable to deploy Windows Autopilot devices
IT431147, Last updated: September 26, 2022 5:49 PM
Estimated start time: September 15, 2022 4:53 PM
Affected services
Microsoft Intune
Issue type
Advisory
Issue origin
Microsoft
Status
Service degradation
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User impact
Admins are intermittently unable to deploy Windows Autopilot devices using self-deploying mode or pre-provisioning mode.
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September 26, 2022 5:49 PM
Title: Admins are intermittently unable to deploy Windows Autopilot devices

User Impact: Admins are intermittently unable to deploy Windows Autopilot devices using self-deploying mode or pre-provisioning mode.

More info: This failure occurs during the 'Securing your hardware' step for Windows Autopilot devices deployed using self-deploying mode or pre-provisioning mode.

In the event provisioning fails, we recommend trying again as subsequent attempts to provision should be successful.

Current status: Our investigation has concluded that an underlying code issue with the Windows Automated Installation Kit (AIK) service is increasing latency, resulting in impact. We're in the design process of developing a code fix to remediate impact and hope to have a deployment timeline by the next scheduled update.

Scope of impact: Your organization is affected by this intermittent issue, and admins attempting to utilize the Windows Autopilot self-deploying or pre-provisioning modes may experience impact.

Start time: Friday, September 9, 2022, 10:35 AM (9:35 AM UTC)

Root cause: A latent code issue with the AIK service is increasing latency within infrastructure that processes Windows Autopilot deployments and resulting in intermittent impact.


Next update by: Monday, October 3, 2022, 7:00 PM (6:00 PM UTC)
September 19, 2022 5:52 PM
Title: Admins are intermittently unable to deploy Windows Autopilot devices

User Impact: Admins are intermittently unable to deploy Windows Autopilot devices using self-deploying mode or pre-provisioning mode.

More info: This failure occurs during the 'Securing your hardware' step for Windows Autopilot devices deployed using self-deploying mode or pre-provisioning mode.

In the event provisioning fails, we recommend trying again as subsequent attempts to provision should be successful.

Current status: We've identified the source for the authentication component latency and we're formulating our action plan for remediating the impact.

Scope of impact: Your organization may be affected by this intermittent issue, and admins attempting to utilize the Windows Autopilot self-deploying or pre-provisioning modes may experience impact.

Next update by: Monday, September 26, 2022, 7:00 PM (6:00 PM UTC)
September 15, 2022 7:26 PM
Title: Admins are intermittently unable to provision Trusted Platform Module (TPM) devices via Windows Autopilot

User Impact: Admins are intermittently unable to provision TPM devices via Windows Autopilot.

More info: This failure occurs during the 'Securing your hardware' step for Windows Autopilot devices deployed using self-deploying mode or pre-provisioning mode.

In the event provisioning fails, we recommend trying again as subsequent attempts to provision should be successful.

Current Status: We've identified that latency associated with an authentication component in the affected environment is causing Windows Autopilot to intermittently fail, resulting in intermittent pre-provisioning and self-deployment failures for TPM devices. We're attempting to discover where this latency originates, allowing us to formulate a strategy that remediates impact. Due to the complexities of this issue, it may take a few weeks to conclude our investigation.

Scope of Impact: Your organization may be affected by this event and admins attempting to utilize the Windows Autopilot self-deploying or pre-provisioning modes for TPM devices may experience impact.

Next update by: Monday, September 19, 2022, 7:00 PM (6:00 PM UTC)