hornbeck/problem_solving.txt

## problem_solving.txt
Problem Solving. Continuously solve root problems to drive organizational learning. We all solve problems every day whether we like it or not. Usually we do not like it because problems are really crises - fires to fight. The same problems come back because we do not get to the root cause and put in place true countermeasures. In Toyota, even when it would seem a product launch or a team project has gone flawlessly and achieved all of the objectives, there were always many problems that had to be solved. There are always opportunities to learn, so at least those problems are less apt to come up again. Moreover, when someone in Toyota learns an important lesson, they are expected to share it with others facing similar problems so the company can learn.

Jeffrey K. Liker, The Toyota Way Fieldbook
	Problem Solving. Continuously solve root problems to drive organizational learning. We all solve problems every day whether we like it or not. Usually we do not like it because problems are really crises - fires to fight. The same problems come back because we do not get to the root cause and put in place true countermeasures. In Toyota, even when it would seem a product launch or a team project has gone flawlessly and achieved all of the objectives, there were always many problems that had to be solved. There are always opportunities to learn, so at least those problems are less apt to come up again. Moreover, when someone in Toyota learns an important lesson, they are expected to share it with others facing similar problems so the company can learn.

	Jeffrey K. Liker, The Toyota Way Fieldbook