Andre Wanderley de Souza ienliven

## RUNBOOK.md

      
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                ienliven
                / RUNBOOK.md
            
            
              Created
              December 30, 2016 15:32
                — forked from voxxit/RUNBOOK.md
            
              
                Example of a solid run book/operations manual
              
          
    Run Book / Operations Manual


Table of Contents
System Overview

Service Overview
Contributing Applications, Daemons, and Windows Services
Hours of Operation
Execution Design
Infrastructure and Network Design
Resilience, Fault Tolerance and High-Availability


## POSTMORTEM.md

      
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                ienliven
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              Created
              December 30, 2016 15:31
                — forked from voxxit/POSTMORTEM.md
            
              
                Example/outline of a postmortem to be conducted after a site outage/incident
              
          
    POSTMORTEM: “Event Title Here”

Issue Summary

This should be a short (4-5 sentences) blurb which succinctly describes the event. At the very least, it should include:

the duration (with start & end times in the U.S. Pacific time zone):


…which lasted for roughly 10 minutes between 9:02PM and 9:12PM Pacific…


the impact to our users: