An example of experience and extracted soft skills (with added context)

sample-resume-extract.py

resume_1 = """
  QUALIFICATIONS
  Highly motivated, customer focused professional with extensive experience in key client development and
  retention. Skilled in creating and growing solid customer relationships, needs analysis, and account activity
  tracking.
  EXPERIENCE
  EXPERIAN CORP 1998-2007
  Account Manager – Costa Mesa / Sacramento, CA 2002-2007
  Primary customer contact for the nation's largest collector and provider of real estate focused public record data.
  Industries serviced: Lending, Title, Investor and Government. Territory – AL, LA, MS, OK, TX
  • Developed comprehensive account plan for designated key accounts that included account set up and ongoing customer support and training on data, software, and custom solutions resulting in the discovery of
  major up-sell opportunities.
  • Supervised and analyzed account activity and delinquent reports at account level resulting in fewer billing
  and payment errors and shortened delinquent cycle.
  • Created client tracking system that allowed sales team to analyze ongoing customer revenue and usage.
  • Increased revenue retention by enhancing and aggressively pursuing integrated customer relationships
  resulting in decreased customer cancellation requests.
  • Presented comprehensive seminar to nationwide sales team on building client relationships.
  • Identified and pursued new sales opportunities as well as current customer up-sell potential resulting in
  significant new and add-on business for region and award for Top Territory Growth for 2004.
  Account Associate/Trainer – Sacramento, CA 1998-2002
  Partnered with 7 sales representatives to provide pre and post sales customer service, training, and add-on sales
  to real estate-related companies. Territory – Southern California
  • Facilitated seminar training using presentation and training skills to all levels of users for real property
  database software resulting in an expansion of customer product usage.
  • Provided on-site training and software installation support to key account customers.
  • Developed and improved on-site and web-based training programs for newly launched product that resulted
  in 96% customer retention.
  • Coordinated and conducted sales seminar introducing new product line to additional market segments.
  CANON, INC 1995-1998
  Customer Service Representative – Sacramento, CA
  Provided end-user pre and post sales support for computer peripheral products.
  • Resolved technical issues for printers, scanners, and mobile computing units resulting in increased
  customer satisfaction.
  • Educated customers on computer related products using extensive product and industry knowledge to
  create a more knowledgeable client base.
  • Generated accessory sales to end-users achieving monthly sales averages of 133% of target.
"""

extract_1 = """
  create customer relationship,
  analyze data,
  track account activity,
  develop account plan, 
  analyze account activity,
  increase revenue retention,
  generate sales opportunity,
  build client relationship,
  facilitate training,
  provide onsite software support,
  resolve technical issues
"""

resume_2 = """
  Profile
  Certified Python Developer offering 3 years of extensive experience and exceptional analytical and critical thinking skills. The Employee of the Year Award winner with a pro-active approach, great work ethic, and the important ability to function well in fast-paced and deadline-driven team environments.

  Work experience
  06/2017 - 06/2020, Python Developer, LUT Digital, Inc., Pasadena, CA, United States
  Developed web application back end components and communicated with clients to identify their needs and goals.
  Worked on the improvement of data protection and security and created new user information solutions.
  Maintained large databases, configured serves, and collaborated with colleagues on the reduction of software maintenance expenses - decreased the costs by 15% within just one year.
  Trained and supervised new employees and provided technical support to clients and coworkers.
  The Employee of the Year Award winner for meeting and exceeding all assigned goals and objectives.
"""

extract_2 = """
  develop web application
  communicate with clients
  improve data protection and security
  maintain back end services
  reduce operational expenses
  train and supervise new employees
  provide technical support
"""