Unlock and reset account in Mongo Ops Manager when SMTP not set up

unlock-and-reset-account-in-mongo-ops-manager.md

To unlock the account in Mongo Ops Manager when smtp not setup

• Connect the Mongo Ops Manager AppDB using Mongo Shell
• Run below command
• use mmsdbconfig
• db.config.users.update({"un": ""}, {$set: {"isLocked": false, lastPageView: new Date()}})

To reset the account in Mongo Ops Manager when smtp not setup

• Click on the reset password link from the ops manager login page
• Enter your email id and click submit
• Connect to Mongo Ops Manager AppDB using Mongo Shell
• Run below command
• use mmsdbconfig
• db.config.passwordReset.find()
• Copy the _id value for the document which contain your email id
• Go to the follow link
  • http://<OPS-MANAGER-HOSTNAME>:<PORT>/user/reset/password/<Replace-With-_id-value>
• You should now be able to set your new password

What is the way to unlock the account if two factor authentication is enable.. I have mongops shell access..

@synetalsolutions These steps performed when two-factor authentication was disabled. Maybe you can give it a shot and let us know if these steps work with 2FA enabled.

These steps performed when two-factor authentication was disabled. Maybe you can give it a shot and let us know if these steps work with 2FA enabled.

which steps..

These steps performed when two-factor authentication was disabled. Maybe you can give it a shot and let us know if these steps work with 2FA enabled.

which steps..

Steps listed in this gist: https://gist.github.com/imravichaudhary/a69a064db2b2879023519822b6ec6842#to-unlock-the-account-in-mongo-ops-manager-when-smtp-not-setup

I have smtp configured and I also try this db.config.users.update({"un": ""}, {$set: {"isLocked": false, lastPageView: new Date()}}).

But no luck..

@synetalsolutions Did you execute the command on mmsdbconfig DB? Also, check the configuration setting for users using db.config.users.find({}).

@synetalsolutions I think you should be able to unlock the account using

db.config.users.update({"un": "xxx@myemail.com"}, {$set: {"isLocked": false, lastPageView: new Date()}})

Note: Update the un value as per the document.

db.config.users.update({"un": "xxx@myemail.com"}, {$set: {"isLocked": false, lastPageView: new Date()}})

ok that work thanks @imravichaudhary

Opsmanager account gets locked often ,so is there any way to avoid it?