index.js

//backend/routes.index.js
 const msg = {
    to: 'recipient@example.com',
    from: 'yourSendGridVerifiedEmail@example.com',
    subject: 'Stream Chat: Your client started a Support Chat Session',
    html: `Hello, \n Your client, ${firstName} ${lastName} started a chat with the support team chat widget on ${createdAt}. \n
    Here is the transcript of the chat: \n ${transcript} END OF TRANSCRIPT \n You can reach your client at ${email}. \n This message was sent to you from Stream Chat`,
  };