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May 19, 2022 09:55
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point of comparison
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It helps to shift the point of comparison. | |
- Instead of comparing up against the ideal, compare down to baseline—the current reality for customers. | |
- How do we make the call to say what we have is good enough and move on? | |
- How do customers solve this problem today, without this feature? What’s the frustrating workaround | |
that this feature eliminates? How much longer should customers put up with something that doesn’t | |
work or wait for a solution because we aren’t sure if design A might be better than design B? | |
Seeing that our work so far is better than the current alternatives makes us feel better about | |
the progress we’ve made. This motivates us to make calls on the things that are slowing us down. | |
It’s less about us and more about value for the customer. It’s the difference between | |
“never good enough” and “better than what they have now.” We can say “Okay, this isn’t perfect, | |
but it definitely works and customers will feel like this is a big improvement for them.” | |
- Decide When to Stop, shape up: stop running in circles and ship work that matters - book |
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