Applescript to automate switching Zendesk Talk to web client. My solo tech support job involves switching between help desk and desktop support. Often I forget to switch Zendesk Talk to web client after unlocking my laptop, causing calls to route via the (more expensive) phone.

zendesk-talk-available-client.scpt

display notification with title "Zendesk Talk availability" subtitle "Set to web client"
do shell script "#!/bin/sh
#Your Zendesk URL has two parts: a subdomain name you chose when you set up your account, followed by zendesk.com (for example: mycompany.zendesk.com).
#Your Zendesk User ID is found in Agent Profile URL.
#Requires Zendesk API Token Access
#Add Activate API Token to Keychain as a new Password item, set account name to your $zendeskUsername + '/token', e.g. 'sue@example.com/token'.
#####
#Enter your credentials here:
zendeskSubdomain=
zendeskUserID=
zendeskUsername=
get_pw () {
security 2>&1 >/dev/null find-generic-password -ga $zendeskUsername/token|ruby -e 'print $1 if STDIN.gets =~ /^password: \"(.*)\"$/'
}
curl https://$zendeskSubdomain.zendesk.com/api/v2/channels/voice/availabilities/$zendeskUserID.json -H \"Content-Type: application/json\" -d '{\"availability\": {\"via\": \"client\", \"available\": true}}' -v -u $zendeskUsername/token:$(get_pw) -X PUT"

Mix this script in with ControlPlane to run the script/app upon screen unlock.

Script for switching to phone: https://gist.github.com/itsolver/795ea4bd29805721ab65433119ecaaee

I like to see a notification when scripts are running. To stop these notifications from building up in your Notification Center, go to System Preferences > Notifications > Script Editor and untick 'Show in Notification Center'.