My client is a global retail giant that are about to embark on an overhaul of their digital products. The business have recently hired a very influential Global Digital Director who is now starting to implement their plan, which is seeing many changes throughout the business. To support their proposed digital roadmap they have identified the need for a Head of UX that will play a very influential role.
The business have gone through various changes over the past few years with the introduction of product management and more recently the creation of a digital lab. The latter has been great a vehicle to promote and foster innovative design thinking in a blue chip organisation. However as the business looks to restructure their various channels and products, the lab teams will be dispersed in to the various product teams to ensure its consistent throughout the business.
In addition to the Director hire, there is another pivotal new hire to the business who will be overseeing Product, UX and Delivery. The futur