A Google Workshop, 12th August 2019
- Empathise
- Problem Definition
- Brainstorming
- Prototype
- Test / Storytelling
- Find a pain point to solve
- Create a persona around this
- Must be very narrow
- Should be structured
- From the problem definition, ask the question "Why?" 5 times
- Create a "point of view" - an extremely focused problem which can be solved by the business.
- If you can't solve it, branch of from one of the WHY questions with another answer.
- Solve the problem with a series of "How might we?" questions and answers.
- Iterate business model ideas, focusing on Who, the What, the How, and the Value.
- Create a business model triangle for each
- Fake it, then make it. Use mockups, like booking.com sending booking by fax initially
- This gauges demand and lets you test hypotheses
- Can also build demand during this step
- Focus on users and investors
- 3 aims: triggering emotions, conveying facts, and generating attention
- Timing: new regulations (e-scooters in Berlin), cultural values (the sharing economy) or technologies (lots) can come about.
- Enablers: for example, open-source projects or conceptual breakthroughs
- New product ideas
- New business models: SaaS, multi-sided platforms, entire ecosystems
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Hilti - an industrial tool/equipment manufacturer. Instead of selling tools, they began providing a subscription service to construction companies. This takes care of maintenance, storage, tracking and possible theft.
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Flixbus - a bus company that only owns one bus. They partner with local transportation providers, but themselves provide a platform with marketing, sales, ticketing, route planning, and more.
Don't look for a solution to a problem. Start with a solution/technology and find use cases.
Target a niche, and then move outwards.
90% of business model innovations are recombinations of existing models.