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A Few of My Favorite Things
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| A Few of My Favorite Things Supporting Zapier |
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5 Favorite Things:
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Create video tutorials to help teach users a specific feature or use case
Work with the product team to develop a new feature based on feedback from customers
Scheduling shifts and collaborating as part of a growing cohesive support team
Help train and onboard new support teammates
5 Least Favorite Things:
Ghostwrite documentation for partners to publish on their own sites
Work with 3rd party partners to track down a tricky situation for a joint customer
Run ticket review sessions to make sure tone is consistent across Zapier responses
Manage a support team
Find and recruit teammates for the support team