gistfile1.txt

{"channel": "#general", "username": "CSAT Bot", "text": "", "icon_emoji": ":thumbsdown:",
    "attachments": [
        {
            "fallback": "{{customer.first_name}} {{customer.last_name}} ({{customer.company}}) gave {{case.user.name}} a bad rating",
            "pretext": "Room for improvement {{case.user.name}}!",
            "title": "{{customer.first_name}} {{customer.last_name}} ({{customer.company}}) gave {{case.user.name}} a sad face",
            "text": "Subject: {{case.subject}}\nCase <{{case.direct_url}}|{{case.id}}>",
            "color": "#7CD197",
"mrkdwn_in": ["text", "pretext", "fields"]
        }
    ]
}