I am using a Logitech MX Master 2S mouse since a while. In recent weeks/months, I see occasional disconnection issues.
It is unclear whether this is a mouse or a Windows 10 update issue. How can I diagnose this further?
- Logitech MX Master 2S mouse
- Recharging mouse doesn't help
- Connected via Bluetooth to Windows 10 laptop as device 2
- Windows version:
- Using mouse without any problem
- Suddenly, mouse cursor no longer moves when moving the mouse.
- Light of active profile (2) blinks.
- Device is still connected according to Windows
- Add the mouse again as a bluetooth device in Windows 10.
OR
- Turn airplane mode on/off in Windows AND turn mouse off/on
About once a week
Log Name: System
Source: BTHUSB
Date: 11/25/2019 11:19:20 AM
Event ID: 7
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: *
Description:
A hardware error occurred. The event contains the vendor-specific error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BTHUSB" />
<EventID Qualifiers="32773">7</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-11-25T10:19:20.715530800Z" />
<EventRecordID>24622</EventRecordID>
<Channel>System</Channel>
<Computer>*</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>000000000100000000000000070005800A0000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
- Asked Logitech for help https://twitter.com/jawndotnet/status/1198914083380178944
- Then opened Logitech ticket https://support.logi.com/hc/nl-be/requests/1947798
- Reported issue on Microsoft Feedback Hub https://aka.ms/AA6o8h7
3 computers, Mac mini M1 running Big Sur & Mac mini 2012 running High Sierra (running Windows 10 in BootCamp about half the time) connecting with unifying dongle, plus a Windows 10 (Acer TC-710 tower) computer connected over bluetooth. Logitech MX Anywhere 3 for Mac mouse, MX Keys for Mac keyboard. Random disconnects resulting in jerkiness with the mouse, keyboard gets out of sync with mouse and then cannot switch between devices (even Easy-Switch no longer works, keyboard choice key gets stuck on a single computer.) Try to turn off Flow which sometimes works for a while, but then the issue comes back. Best long term solution is to reboot computers at which point it may work for a few days before becoming problematic again. Running all latest updates on Mac, Windows, Logitech mouse and keyboard running latest firmware.