resume.json

{
  "meta":{
    "theme":"kendall"
  },
  
  "basics": {
    "name": "John Tyndall",
    "label": "Endpoint Engineering Leader",
    "image": "",
    "email": "jbtyndall@gmail.com",
    "phone": "(814) 321-4423",
    "url": "https://tyndall.io",
    "summary": "Strategic technical leader with a 17-year career (8 years people management) leading and implementing highly visible and scalable enterprise technology projects used by hundreds of thousands of users.",
    "location": {
      "city": "State College",
      "countryCode": "US",
      "region": "PA"
    },
  
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "jbtyndall",
        "url": "https://linkedin.com/in/jbtyndall"
      }, 
      {
        "network": "GitHub",
        "username": "jbtyndall",
        "url": "https://github.com/jbtyndall"
      }]
  },
  
  "work": [
    {
      "name": "The Pennsylvania State University",
      "position": "IT Manager, Systems Management",
      "url": "https://psu.edu",
      "startDate": "2013-06",
      "endDate": "2021-11",
      "summary": "Member of User Success leadership team with 10 direct reports, including 2 team leads, 4 systems design specialists, 3 systems administrators, and 1 IT Consultant, in support of enterprise device management services spanning 60,000 endpoints across 50+ IT units at 22 campus locations, impacting the entire 110,000 student, faculty, and staff population.",
      "highlights": [
        "Implemented the University's first enterprise virtual desktop service built with Azure Virtual Desktops and FsLogix user profiles.",
        "Created a University License Manager service to simply and centralize license management for several core University applications",
        "Developed a restful API service using C# to orchestrate common functionality of enterprise systems management tools (HCL BigFix, JAMF, Microsoft Endpoint Manager/SCCM).",
        "Created several user- and IT-facing web tools using for remotely managing services and devices. Most tools are MVC with responsive design (HTML/CSS/Bootstrap) and a C# backend to interface with restful API services and MS SQL Server."
      ]
    },
    {
      "name": "The Pennsylvania State University",
      "position": "Systems Design Specialist, Classroom and Lab Computing",
      "url": "https://psu.edu",
      "startDate": "2011-08",
      "endDate": "2013-05",
      "summary": "One of three enterprise IT staff specializing in systems programming and centralized endpoint management services for academic (10,000 computers) and administrative (15,000 computers) computing, as well as student printing (5+ million pages per year).",
      "highlights": [
        "Automated the fetching, packaging, testing, and deployment of hundreds of software applications used in computer lab and enterprise faculty/staff environments."
      ]
    },
    {
      "name": "The Pennsylvania State University",
      "position": "Systems and Network Security Analyst, Security Operations and Services",
      "url": "https://psu.edu",
      "startDate": "2011-05",
      "endDate": "2011-08",
      "summary": "One of two analysts specializing in enterprise data loss prevention (DLP), as well as vulnerability scanning and security incident response.",
      "highlights": [
        "Automated the packaging and distribution of enterprise security software installers for distributed IT units.",
        "Created University-wide security baselines for maintaining compliance with various levels of information security and data classification standards."
      ]
    },
    {
      "name": "The Pennsylvania State University",
      "position": "Team Lead, Senior Systems Administrator, Penn State Harrisburg",
      "url": "https://hbg.psu.edu",
      "startDate": "2005-06-01",
      "endDate": "2011-05-31",
      "summary": "Technical team lead of two junior systems administrators and two IT support specialists in support of campus academic, administrative, and research computing spanning 1600 endpoints at two locations, impacting 4500 students and 400 faculty/staff.",
      "highlights": [
        "Coordinated Commonwealth Campus adoption of enterprise IT services, including Cooperative Lab Management, Systems Management, and Enterprise Active Directory.",
        "Consolidated physical server resources by implementing VMware ESX, cutting rackspace by over 75%."
      ]
    },
    {
      "name": "Prowers Medical Center",
      "position": "IT Specialist",
      "url": "https://www.prowersmedical.com",
      "startDate": "2004-10",
      "endDate": "2005-05",
      "summary": "One of three IT staff in support of 250 Windows computers and 400 users at three locations.",
      "highlights": [
        "Developed a Visual C++ application for automating the processing and secure transmission of MRI scans.",
        "Designed the network and server infrastructure for a new 24-bed hospital wing."
      ]
    },
    {
      "name": "Erie Insurance, Inc.",
      "position": "User Support Specialist",
      "url": "https://www.erieinsurance.com",
      "startDate": "2004-04",
      "endDate": "2004-10",
      "summary": "Member of Call Center support team specializing in internal security incident response, remote systems imaging, and custom application support for 5000 staff across a corporate headers and hundreds of remote agent locations.",
      "highlights": [
        "Led Call Center team's closed incidents and highest satisfaction rating for 3/6 months.",
        "Volunteered for emergency agile application development team to create a C++ policy-generation engine when main system crashed."
      ]
    }
  ],
  
  "education": [
    {
    "institution": "The Pennsylvania State University",
    "url": "https://ist.psu.edu",
    "studyType": "M.S.",
    "area": "Information Sciences & Technology",
    "endDate": "2014-05"
    },
    {
      "institution": "The Pennsylvania State University",
      "url": "https://www.eecs.psu.edu",
      "studyType": "B.S.",
      "area": "Computer Engineering",
      "endDate": "2003-12"
      }
  ],
  
    "certificates": [
      {
        "name": "IT Leaders Program (ITLP)",
        "date": "2019-02-01",
        "issuer": "MOR Associates, Inc.",
        "url":"https://morassociates.com/itlp.htm"
      },
      {
        "name": "ITIL Foundation - IT Service Management (Licensee 5531646.20470451)",
        "date": "2015-11-19",
        "issuer": "Axelos Ltd.",
        "url":"https://www.axelos.com/certifications/itil-service-management/itil-4-foundation"
      }
    ],
  
  "publications": [
    {
      "name": "Unrestricted Secure Computing",
      "publisher": "ACM SIGUCCS Conference on User Services",
      "releaseDate": "2014-11-02",
      "url": "https://dl.acm.org/doi/10.1145/2661172.2661190",
      "summary": "This paper presents a framework by which IT organizations can overcome historical over-management tendencies while still maintaining necessary security to protect the proprietary and sensitive data in use by higher education institutions."
    },
    {
      "name": "Sustainable Automated Software Deployment Practices",
      "publisher": "ACM SIGUCCS Conference on User Services",
      "releaseDate": "2013",
      "url": "https://dl.acm.org/doi/10.1145/2504776.2504802",
      "summary": "This paper discusses the organization and detailed implementation of automating software installations and updates using silent and unattended methods, with various levels of administrative intervention, from help desk to systems administrator."
    },
    {
      "name": "Building an Effective Software Deployment Process",
      "publisher": "ACM SIGUCCS Conference on User Services",
      "releaseDate": "2012",
      "url": "https://dl.acm.org/doi/10.1145/2382456.2382482",
      "summary": " This paper presents best practices for building a phased-installation software deployment paradigm. When combined with thin imaging techniques, software installations on both academic and administrative machines become more organized, flexible, and discreet."
    },
    {
      "name": "The Windows 7 Build Key: Redesigning and Automating Image Deployment",
      "publisher": "ACM SIGUCCS Conference on User Services",
      "releaseDate": "2011",
      "url": "https://dl.acm.org/doi/10.1145/2070364.2070392",
      "summary": "This paper presents a model for designing a zero-cost automated Windows 7 deployment strategy from build to login that doesn't require any changes to the network or large investment of time."
    }
  ],
  
  "skills": [{
    "name": "Systems Management",
    "keywords": [
      "BigFix",
      "Microsoft Endpoint Manager (SCCM)",
      "JAMF",
      "Intune"
    ]},
    { 
      "name": "Languages",
      "keywords": [
        "C#",
        "VB",
        "HTML/CSS",
        "SQL"
    ]},
    { 
      "name": "Cloud",
      "keywords": [
        "Azure Virtual Desktops",
        "FsLogix"
    ]}

  ],

  "projects": [
    {
      "name":"The Windows Build Key",
      "description":"A utility written in C# for automating Windows operating system imaging and deployment.",
      "highlights":["Used to build hundreds of thousands of Windows systems at Penn State University."],
      "keywords":["Windows","WinPE","Imaging","Deployment","ImageX","DISM","Windows ADK"],
      "type":"application"
    },
    {
    "name": "The Cloud Resume Challenge",
    "description": "A copy of my resume built from the ground up with DynamoDB, APIGW, HTTPS, serverless functions triggered via Python, and utilizing a variety of AWS services.",
    "keywords": [
      "HTML"
    ],
    "endDate": "2021",
    "type":"website",
    "url": "https://tyndall.io"
  }]
}