Publications analyzing user research in HCI and UX

Researching User Researchers.md

• Agre, Philip E. „Conceptions of the user in computer systems design“. In CAMBRIDGE SERIES ON HUMAN COMPUTER INTERACTION, 67–106. CAMBRIDGE SERIES ON HUMAN COMPUTER INTERACTION, 1995.
  • Similar to Woolgar’s studies on the topic
• Agre, Philip E “Surveillance and capture: Two models of privacy”, The information society, 1994, 101-127.
  • More interesting from a theoretical aspect, as Agre traces how studies of work and the subsequent implementation of these workflows in products is not a neutral act but changes the very work it analyzed. 
• Anderson, R. J. „Representations and Requirements: The Value of Ethnography in System Design“. Human-computer Interaction 9, Nr. 2 (1994): 151–182. https://doi.org/10.1207/s15327051hci0902_1.
  • What do Designers mean when they say ‘Ethnography’: “Instead of fixing upon [Ethnographies] analytic aspects, designers have defined it as a form of data collection.”
• Akrich, Madeleine. „The De-scription of Technical Objects“. Shaping Technology/Building Society. Studies in Sociotechnical Change, 1991, 205–24.
  • ANT-related
• Bennett, Cynthia L., und Daniela K. Rosner. „The Promise of Empathy: Design, Disability, and Knowing the ‚Other‘“. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 298:1–298:13. CHI ’19. New York, NY, USA: ACM, 2019. https://doi.org/10.1145/3290605.3300528.
  • What is “Empathy” and what are its problems
• Button, Graham. „The ethnographic tradition and design“. Design Studies 21, Nr. 4 (Juli 2000): 319–32. https://doi.org/10.1016/S0142-694X(00)00005-3
  • “I argue that recent examples of scenic fieldwork —fieldwork that merely describes and codifies what relevant persons do in the workplace—may well be missing out on the constitutive practices of how they do what they do , the ‘interactional what’ of their activities.".
• Dourish, Paul, und Graham Button. „On" technomethodology": Foundational relationships between ethnomethodology and system design“. Human-computer interaction 13, Nr. 4 (1998): 395–432.
• Dorst, Kees, und Nigel Cross. „Creativity in the design process: co-evolution of problem–solution“. Design Studies 22, Nr. 5 (September 2001): 425–37. https://doi.org/10.1016/S0142-694X(01)00009-6.
  • Many approaches assume that there is a fixed goal people work towards. However, successful teams move the goal. 
• Guindon, Raymonde. „Designing the design process: exploiting opportunistic thoughts“. Hum.-Comput. Interact. 5, Nr. 2 (1990): 305–44.
  • Design does not work according to method, sometimes possibilities are seen and acted upon. 
• Halse, Joachim, und Brendon Clark. „Design rituals and performative ethnography“. In Ethnographic Praxis in Industry Conference Proceedings, 2008:128–45. Wiley Online Library, 2008.
  • “Doing things with design (research) is performative (for all participants), aka there is no a priori out there.” It is like a reply to Anderson’s criticism. 
• Hey, Jonathan HG, Caneel K. Joyce, und Sara L. Beckman. „Framing innovation: negotiating shared frames during early design phases“. Journal of Design Research 6, Nr. 1–2 (2007): 79–99.
• Hey, Jonathan, Jonathan Yu, und Alice M. Agogino. „Design team framing: paths and principles“. In ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, 409–20. American Society of Mechanical Engineers, 2008.
• Irani, Lilly. Chasing Innovation - Making Entrepreneurial Citizens in Modern India. Princeton, NJ: Princeton University Press, 2019.
• ———. „“Design Thinking”: Defending Silicon Valley at the Apex of Global Labor Hierarchies“. Catalyst: Feminism, Theory, Technoscience 4 (7. Mai 2018): 1–19. https://doi.org/10.28968/cftt.v4i1.29638.
  • Irani studies how “innovation” and design research is marketed and performed. 
• Johnson, Michael Pierre, Jen Ballie, Tine Thorup, und Elizabeth Brooks. „Living on the Edge: design artefacts as boundary objects“. The Design Journal 20, Nr. sup1 (28. Juli 2017): S219–35. https://doi.org/10.1080/14606925.2017.1352771.
• Kathryn Henderson. „Flexible Sketches and Inflexible Data Bases: Visual Communication, Conscription Devices, and Boundary Objects in Design Engineering“. Science, Technology, & Human Values 16, Nr. 4 (1. Oktober 1991): 448–73. https://doi.org/10.1177/016224399101600402.
  • Classic study on the limits of computerized representations in engineering design
• Lai, Justin, Tomonori Honda, und Maria C. Yang. „A Study of the Role of User-Centered Design Methods in Design Team Projects“. Artificial Intelligence for Engineering Design, Analysis and Manufacturing 24, Nr. 03 (August 2010): 303–16. https://doi.org/10.1017/S0890060410000211.
• Mohedas, Ibrahim, Shanna R. Daly, und Kathleen H. Sienko. „Design ethnography in capstone design: Investigating student use and perceptions“. Int. J. Eng. Educ 30, Nr. 4 (2014): 888–900.
• Nafus, Dawn, und Ken Anderson. „The Real Problem: Rhetorics of Knowing in Corporate Ethnographic Research“. Ethnographic Praxis in Industry Conference Proceedings 2006, Nr. 1 (September 2006): 244–58. https://doi.org/10.1111/j.1559-8918.2006.tb00051.x.
  • I really liked this one. It analyzed the one-up rhetorics of unterlyingness and finding more “real” ideas. See also my blog post: “Navigating the problem space” and “revealing user needs”: User Research and how we talk about what it does 
• Oygür, Işıl. „The machineries of user knowledge production“. Design Studies 54 (1. Januar 2018): 23–49. https://doi.org/10.1016/j.destud.2017.10.002.
• Seitz, Tim. Design Thinking und der neue Geist des Kapitalismus: Soziologische Betrachtungen einer Innovationskultur. 1. Aufl. Bielefeld: transcript, 2017.
  • Using ideas from Latour’s Laboratory Life, this study analyzes how a “design Thinking” agency works
• Storni, Cristiano. „Notes on ANT for designers: ontological, methodological and epistemological turn in collaborative design“. CoDesign 11, Nr. 3–4 (2. Oktober 2015): 166–78. https://doi.org/10.1080/15710882.2015.1081242.
  • Might be useful when reading ANT-Studies alike Akrich, Latour, Seitz…
• Valkenburg, Rianne, und Kees Dorst. „The reflective practice of design teams“. Design Studies 19, Nr. 3 (Juli 1998): 249–71. https://doi.org/10.1016/S0142-694X(98)00011-8.
• Visser, Willemien. „Organisation of design activities: opportunistic, with hierarchical episodes“. Interacting with computers 6, Nr. 3 (1994): 239–74.
• Whitney, Daniel E. „Designing the design process“. Research in engineering design 2, Nr. 1 (1990): 3–13.
• Wilkie, Alex. „User assemblages in design: an ethnographic study“. Goldsmiths, University of London, 2010.
  • Has a large part of persona construction
• Woolgar, Steve. „Configuring the user: the case of usability trials“. The Sociological Review 38, Nr. 1_suppl (1990): 58–99.
  • Similar to Agre’s study ———. „Rethinking requirements analysis: some implications of recent research into producer-consumer relationships in IT development“. In Requirements engineering, 201–16. Academic Press Professional, Inc., 1994.