jdmills-edu

param(
    [Parameter(Mandatory=$true)][String]$markdownFilePath,
    [String]$parentFolderID
)

$token = 'Bearer xxxyourapptokenherexxx'

#You'll need to use the Dropbox Business API to get the Team Member's ID.
$teamMemberID = "xxxxxx"

jdmills-edu

param(
    [Parameter(Mandatory=$true)][String]$emailAddress
)

#API token from https://www.dropbox.com/developers/apps
$token = 'Bearer YourTeamMemberInformationAppTokenHere'

$body = '{"members":[{".tag":"email","email":"'+$emailAddress+'"}]}'

$headers = @{

jdmills-edu

param(
    [Parameter(Mandatory=$true)][String]$subject,
    [Parameter(Mandatory=$true)][String]$description,
    [Parameter(Mandatory=$true)][String]$requesterID,
    [Parameter(Mandatory=$true)][String]$assignedGroupID,
    [String]$tag
)

#Zendesk API Connection Headers Referencing System Environmental Variables for username and API token.
$headers = @{Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes("$($ZendeskAPI_Username):$($ZendeskAPI_Token)"));}

jdmills-edu

param(
    [Parameter(Mandatory=$true)][Int32]$ticketID,
    [Parameter(Mandatory=$true)][ValidateSet('open', 'pending', 'on-hold', 'solved')][String]$ticketStatus
)

#Zendesk API Connection Headers Referencing System Environmental Variables for username and API token.
$headers = @{Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes("$($ZendeskAPI_Username):$($ZendeskAPI_Token)"));}

#Zendesk API: Update Ticket
$uri = "https://yourdomain.zendesk.com/api/v2/tickets/$ticketID.json"

jdmills-edu

param(
    [Parameter(Mandatory=$true)][Int32]$ticketID
)

#Zendesk API Connection Headers Referencing System Environmental Variables for username and API token.
$headers = @{Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes("$($env:ZendeskAPI_Username):$($env:ZendeskAPI_Token)"));}

$ticketsURI = "https://yourdomain.zendesk.com/api/v2/tickets/$ticketID.json"

$ticket = Invoke-RestMethod -Uri $ticketsURI -Method Get -Headers $headers -ContentType "application/json"

jdmills-edu

param(
    [Parameter(Mandatory=$true)][String]$userID
)

#Zendesk API Connection Headers Referencing System Environmental Variables for username and API token.
$headers = @{Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes("$($env:ZendeskAPI_Username):$($env:ZendeskAPI_Token)"));}

$userURI = "https://yourdomain.zendesk.com/api/v2/users/$userID.json"
$user = Invoke-RestMethod -Uri $userURI -Method Get -Headers $headers -ContentType "application/json"
$user = $user.user

jdmills-edu

param(
    [Parameter(Mandatory=$true)][Int32]$ticketID,
    [Parameter(Mandatory=$true)][String]$body,
    [Parameter(Mandatory=$true)][ValidateSet('rich', 'html')][String]$body_type,
    [Parameter(Mandatory=$true)][ValidateSet('private', 'public')][string]$scope,
    [String][ValidateSet('assignee', 'apiuser')]$author
)

if($body_type -eq "html"){
    $zd_body_type = "html_body"

jdmills-edu

param(
    [ValidateSet('admin', 'agents', 'allagents', 'endusers', 'allusers')][String]$role
)

#Zendesk API Connection Headers Referencing System Environmental Variables for username and API token.
$headers = @{Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes("$($env:ZendeskAPI_Username):$($env:ZendeskAPI_Token)"));}

#GET ALL ZENDESK USERS

$allUsers = @()

jdmills-edu

#Download all admin and agent user objects from Zendesk.
$agents = &ZendeskAPI-GetZendeskUsers.ps1 "allagents"

#Trim agent list.
$agents = $agents | where email -like "*@yourdomain.com" | sort email

#Connect to Exchange Online. Use your own script here or swap this line out with the connection commands supplied by Microsoft.
#There's no reason this won't work with Exchange On-Prem AFAIK. We just use Exchange Online, so the comments reference it.
&ConnectToExchangeOnline.ps1

jdmills-edu

param(
    [Parameter(Mandatory=$true)][Int32]$ticketID,
    [Parameter(Mandatory=$true)][Int32]$fieldID,
    [Parameter(Mandatory=$true)][string]$fieldValue
)

#Zendesk API Connection Headers Referencing System Environmental Variables for username and API token.
$headers = @{Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes("$($env:ZendeskAPI_Username):$($env:ZendeskAPI_Token)"));}

#Zendesk API: Update Ticket