Google experiments

gistfile1.txt

googleplay-support@google.com
11:20 AM (16 minutes ago)

to me 
Hello Jean,

Thank you for contacting Google. I understand you are having difficulties transferring "Implementing Domain-Driven Design" to your Kobo due to an error message you are receiving. I apologize for the disruption this has caused in your reading experience.

We have noted that some users experience device limit errors when using multiple devices or reset their device firmware. I've asked our technical specialists to remove this limit, and you should be able to access your book through your device within a day or so.

If you're still having trouble accessing your book after that time, please reply back to this email and I'll be happy to assist you further. You can include additional questions or concerns you have in this response. Thank you for your continued interest in books on Google Play.

Regards,

Megyn
The Google Support Team

On 06/30/14 01:37:15 jean.helou@gmail.com wrote:
escalation-flow-topic: 4626098 
escalation-flow-path: Books > Problem opening or reading a book 
subject: Problem with a book 
first_name_req: Jean 
using_mobile_or_computer: ereader 
country_code: FR 
language: English 
auto_detected_os: Macintosh Intel Mac OS X 10_9_3 
email_hidden: jean.helou@gmail.com 
device_manufacturer_and_mobile: 
books_version: 
what_device: kobo 
book_title: Implementing domain driven design 
reporting_content_formatting_issue: no 
page_number: 
describe_your_issue: I am still unable to get the book to transfer to the 
kobo, after I mistakenly associated the acsm book with my computer, even 
though I revoked that authorization in ADE I am unable to re-assocaite with 
an adobe identity I get the error E_GOOGLE_DEVICE_LIMIT_REACHED. I spent 
hours searching for possible solutions. it seems you google have to reset 
something on your side for me to be able to transfer the book to the kobo. 

Seriously, this DRM scheme is seriously broken, I am a software engineer 
myself and yet managed to shoot myself in the foot with this, I can't 
imagine how many people get ripped off. 
error_message: Erreur lors de l'obtention de la licence. Problème de 
communication avec le serveur de licences : 
E_GOOGLE_DEVICE_LIMIT_REACHED 


:---- Automatically added fields ----: 
Language: en 
IIILanguage: en 
auto-helpcenter-id: 1041883 
auto-helpcenter-name: googleplay 
auto-internal-helpcenter-name: digital_store 
auto-full-url: 
https://support.google.com/googleplay/contact/play_books?hl=en&format=embed-content&version=1404117120078&ref_topic=4785672,4626098 
auto-user-logged-in: true 
auto-user-was-internal: false 
IssueType: play_books 
form-id: play_books 
form: play_books 
subject-line-field-id: subject 
body-text-field-id: 
AutoDetectedBrowser: Chrome 35.0.1916.153 
AutoDetectedOS: Macintosh Intel Mac OS X 10_9_3 
experiment_0_id: bhow_experiment_groups 
experiment_0_status: LIVE 
experiment_0_group_0_id: bhow_group_1 
experiment_0_group_0_show_treatment: false 
experiment_0_group_1_id: bhow_group_2 
experiment_0_group_1_show_treatment: true 
experiment_0_group_2_id: bhow_group_3 
experiment_0_group_2_show_treatment: false 
experiment_0_group_3_id: bhow_group_4 
experiment_0_group_3_show_treatment: false 
experiment_0_group_4_id: bhow_group_5 
experiment_0_group_4_show_treatment: false 
experiment_0_group_5_id: bhow_group_6 
experiment_0_group_5_show_treatment: false 
experiment_0_group_6_id: bhow_group_7 
experiment_0_group_6_show_treatment: false 
experiment_0_group_7_id: bhow_group_8 
experiment_0_group_7_show_treatment: false 
experiment_0_group_8_id: bhow_group_9 
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experiment_0_group_9_id: bhow_group_10 
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experiment_1_id: article_feedback_a_b 
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experiment_1_group_1_id: group_b 
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experiment_2_id: refunds 
experiment_2_status: LIVE 
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experiment_2_group_1_id: group_b 
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experiment_3_id: csat 
experiment_3_status: LIVE 
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experiment_3_group_1_id: group_b 
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From https://support.google.com/googleplay/contact/play_books?hl=en&format=embed-content&version=1404117120078&ref_topic=4785672,4626098 , which option(s) did you choose to reach the web form where you can submit your issues to a human support team, please?