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jeffs/improve-support.md

Last active September 29, 2020 18:26
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What could we do to improve your experience next time?
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improve-support.md

Firstly, avoid the need for users to contact support:

  1. Don't make breaking changes. (In the case at hand, the behavior of ⌘K was changed in a surprising and irritating way.)
  2. If you must make breaking changes:
  • Announce them loudly. (You did not.)
  • Provide an opt-out, or at least a carrot that's bigger than the stick. (You did neither.)

Secondly, make the "Contact us" easier to find: Don't make me jump through multiple links and support pages on the off chance that I'll find an existing answer to my question.

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