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jimsug/resume.json

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resume.json
{
"$schema": "https://json.schemastore.org/resume",
"basics": {
"name": "James Sugrono",
"label": "People Analytics & Reporting",
"email": "js@sugrono.com",
"url": "https://blog.jimsug.com/",
"summary": "I'm a data analysis professional, currently leveraging my technical expertise and skills in human capital reporting and analysis.\n\nI have an interest in Linguistics and the law, and pride myself on my ability to quickly grasp and understand systems and processes. This gives me a critical, analytical perspective on business processes.\n\nIn my spare time, I work on automation processes primarily based in Python and using SQL databases to process and store data, delivered through web app integrations. I also keep apprised of developments in the technology, banking and finance sectors.",
"location": {
"city": "Sydney",
"countryCode": "AU",
"region": "New South Wales"
},
"profiles": [
{
"network": "LinkedIn",
"username": "jsugrono",
"url": "https://www.linkedin.com/in/jsugrono/"
},
{
"network": "Twitter",
"username": "james____s",
"url": "https://twitter.com/james____s"
},
{
"network": "GitHub",
"username": "jimsug",
"url": "https://github.com/jimsug"
}
]
},
"work": [
{
"company": "Smartgroup Corporation",
"website": "https://smartgroup.com.au",
"description": "Outsourced payroll and employee benefits administration",
"highlights": [
"Managed the modernisation of HCM reporting",
"Lead data consultant for the organisation's HRIS implementation project",
"Developed and maintained dataflows for use in reporting, utilising Microsoft Power BI",
"Managed data collection and validation for statutory WGEA submission and gender pay gap analysis",
"Development and maintenance of process automation using Microsoft Power Automate"
],
"keywords": [
"Excel",
"HRIS",
"Power Automate",
"Power BI",
"Windows Powershell"
],
"position": "Data Analyst",
"startDate": "2019-11-01",
"summary": "Reporting directly to the Chief People Officer, I am responsible for maintaining and improving regular reporting, both for internal use and for external reporting purposes.\n\nThese include general tracking of and reporting on employee metrics, as well as diversity and performance review calibration reporting.\n\nI have been involved and principally responsible for reporting and data analysis relating to annual performance reviews and ratings, remuneration review, incentive payments, and HRIS data cleansing, as well as producing information and statistics to appear at C-level and board meetings, and the company Annual Report.\n\nMy day-to-day activities include use of Microsoft Excel and Power BI, extracting and validating data, and presenting them to People & Culture Managers for use throughout the business."
},
{
"company": "Smartgroup Corporation",
"description": "Outsourced payroll and employee benefits administration",
"endDate": "2019-10-31",
"highlights": [
"Lead subject matter expert on chatbot conversation development and tuning",
"Operational subject matter expert in exception reduction project",
"Operations point of contact for user acceptance testing"
],
"keywords": [
"Salesforce"
],
"position": "Customer Service Representative",
"startDate": "2019-07-31",
"summary": "I returned to my substantive position, with increased responsibilities relating to operational matters and as a subject matter expert."
},
{
"company": "Smartgroup Corporation",
"description": "Outsourced payroll and employee benefits administration",
"endDate": "2019-07-31",
"highlights": [
"Assisted in end-of-financial and FBT year package and benefit renewal",
"Developed Powershell scripts to test for data freshness and flag discrepancies for manual review",
"Utilised SSMS daily to assist with and complete business requests."
],
"keywords": [
"Excel",
"SQL Server Management Studio",
"Powershell"
],
"position": "Data Coordinator",
"startDate": "2019-05-31",
"summary": "I was seconded to the role of Data Coordinator. In this role, my day-to-day activities included the management and correction of any data quality exceptions and conducting root cause analyses and suggesting and implementing fixes to prevent recurrence of these exceptions.\n\nAdditional tasks involved extracting and manipulating data for business requests, providing information for bulk data updates and changes, and generating client reports."
},
{
"company": "Smartgroup Corporation",
"description": "Outsourced payroll and employee benefits administration",
"endDate": "2019-05-31",
"highlights": [
"Developed a lightweight file note generator for standardising record-keeping on customer interactions",
"Participated in pilot testing for the organisation's Salesforce Lightning deployment"
],
"position": "Customer Service Representative",
"startDate": "2017-05-31",
"summary": "My day to day activities as a Customer Service Representative involve answering customer enquiries and updating and maintaining customer accounts.\n\nIn this role, we focus on first call resolution, having meaningful conversations with customers, and ensuring that we're maximising the customer's tax savings through salary packaging."
},
{
"company": "Datacom",
"website": "https://datacom.com.au",
"description": "Outsourced customer service for the ATO",
"endDate": "2017-05-31",
"highlights": [
"Assisted team leader in compiling and updating team on job performance metrics"
],
"position": "Customer Service Representative",
"startDate": "2016-06-30",
"summary": "I assisted customers with their enquiries, following established procedure and escalating where required. \n\nI also received inbound phone calls and made outbound phone calls to negotiate payment of outstanding accounts with customers, ensuring that the payment arrangements are sustainable."
},
{
"company": "Gavin Parsons and Associates",
"website": "http://gavinparsonsandassociates.com.au",
"description": "Boutique commercial law firm",
"endDate": "2016-06-30",
"highlights": [],
"position": "Office Junior",
"startDate": "2015-06-30",
"summary": "In this role, I was responsible for the smooth day-to-day operations of the firm.\n\nThis includes ensuring adequate office supplies, clerical and administrative tasks, and ad-hoc tasks from time to time.\n\nSpecific tasks include:\n- Tracking and entering billable tasks using SILQ\n- Creating and archiving physical client matter files\n- Liaising with external service providers to ensure delivery of required sundries and infrastructure"
},
{
"company": "Westpac Group",
"description": "Big 4 financial services",
"website": "https://westpac.com.au",
"endDate": "2015-06-30",
"highlights": [
"Developed a program that collated a number of tools, including internal audit, note-taking, and information lookup"
],
"position": "Fraud Analyst",
"startDate": "2014-12-31",
"summary": "Acting on alerts generated by the FICO Falcon Fraud monitoring system, I assessed each case against past behaviours and current patterns of fraud to determine the legitimacy of transactions.\n\nAdditionally, I utilised my previous experience and knowledge with technology to streamline processes and develop productivity tools, aiming to increase efficiency and reduce errors and re-work."
},
{
"company": "Commonwealth Bank",
"website": "https://commbank.com.au",
"description": "Big 4 financial services",
"endDate": "2013-11-30",
"highlights": [
"Enhanced and maintained average handling time calculation report and distribution tool."
],
"position": "Customer Service Representative",
"startDate": "2011-01-31",
"summary": "In an inbound service team, I assisted our clients by building and improving relationships and attending to their financial needs through proactive need identification and relationship building.\n\nI also regularly relieved as emergency services officer. In both roles, customer satisfaction is key.\n\nI was responsible for a number of productivity and reporting initiatives, which have both allowed agents to be more productive while assisting customers, in reaching their business goals, as well as reducing the amount of administrative work being done by managers."
},
{
"company": "University of Sydney, Disability Services",
"description": "Group of Eight university",
"website": "https://sydney.edu.au",
"endDate": "2012-12-31",
"highlights": [],
"position": "Course Notetaker",
"startDate": "2012-03-31",
"summary": "During my time as a student at the University of Sydney, I have also taken on the role of Course Notetaker for a number of my Units of Study. This role requires attention to detail, as well as the ability to concisely summarise information, ensuring that important core aspects are retained, and making judgement calls on more peripheral information based on assumed knowledge and prior included content."
},
{
"company": "Woolcott Research Pty Ltd",
"website": "https://woolcott.com.au",
"description": "Market research company",
"endDate": "2011-01-31",
"highlights": [],
"position": "Telephone Interviewer",
"startDate": "2010-08-31",
"summary": "I made outbound calls to gather data for market research purposes as required by companies, as well as local and state governments."
},
{
"company": "McDonald's Australia",
"website": "https://mcdonalds.com.au",
"description": "Quick-service restaurant",
"endDate": "2011-01-31",
"highlights": [
"Restaurant point of contact for Enterprise Bargaining Agreement change management and coordination",
"Hiring and training management",
"Rostering and shift management"
],
"position": "Shift Supervisor",
"startDate": "2010-02-01",
"summary": "I ensured that daily operational standards of quality, service and cleanliness were met, while delivering outstanding value.\nI also managed the hiring of frontline staff, as well as their training and scheduling."
},
{
"company": "McDonald's Australia",
"description": "Quick-service restaurant",
"endDate": "2010-01-31",
"highlights": [
"Part of original crew to be trained for McCafe in newly-refurbished store"
],
"position": "Crew Member and Crew Trainer",
"startDate": "2007-02-28",
"summary": "I ensured that daily operational standards of quality, service and cleanliness were met, while delivering outstanding service.\nI also assisted in training new crew members."
}
],
"volunteer": [
{
"organization": "Sydney University Linguistics Society",
"position": "President",
"startDate": "2013-10-31",
"endDate": "2014-09-30",
"summary": "My responsibilities include leading a skilled and enthusiastic team to fulfill our goals for the year, and provide opportunities and events relevant to linguistics undergraduates."
},
{
"organization": "Sydney University Crossword Society",
"position": "Treasurer",
"startDate": "2013-05-31",
"endDate": "2014-04-30",
"summary": "As the Treasurer for the Society, I oversaw all financial aspects of the society's operations\n\nIn doing so, I enabled weekly social events for members of the society.\n\nMy responsibilities included budgeting, financial reporting, and funding applications.\n\nI submitted a financial report which was audited and assessed to be unqualified (clean).",
"highlights": [
"Submitted a financial report which was assessed as unqualified (clean)"
]
},
{
"organization": "Sydney University Italian Society",
"position": "Treasurer",
"startDate": "2013-03-31",
"endDate": "2014-02-28",
"summary": "As the Treasurer for the Society, I managed all financial aspects of the society's operations, including budgeting, financial reporting, and funding applications.",
"highlights": [
"Submitted a financial report which was assessed as unqualified (clean)"
]
}
],
"education": [
{
"institution": "University of South Australia",
"area": "Data Analytics",
"studyType": "Bachelor of Information Technology and Data Analytics",
"startDate": "2020-01-01",
"endDate": "2022-12-31",
"gpa": "",
"courses": [
"Programming Fundamentals",
"Problem Solving and Programming",
"Systems Analysis",
"Foundations of Human Resource Management"
]
},
{
"institution": "University of Sydney",
"area": "Linguistics",
"studyType": "Bachelor of Arts (Honours: Linguistics)",
"startDate": "2010-12-31",
"endDate": "2014-12-31",
"gpa": "Honours, 2nd Class",
"courses": []
},
{
"institution": "Fort Street High School, Petersham",
"studyType": "Higher School Certificate",
"startDate": "2004-01-01",
"endDate": "2009-12-31"
}
],
"awards": [],
"publications": [],
"skills": [
{
"name": "Microsoft Office",
"keywords": [
"Microsoft Excel",
"Microsoft PowerPoint",
"Microsoft Word",
"Microsoft Outlook",
"VBA"
]
},
{
"name": "Database technologies",
"level": "",
"keywords": [
"MySQL",
"SQL Server"
]
},
{
"name": "Web technologies",
"level": "",
"keywords": [
"PHP",
"Unix server administration",
"JSON",
"HTML5",
"CSS",
"Javascript"
]
},
{
"name": "Other technologies",
"keywords": [
"Python",
"Bash",
"Windows Powershell"
]
}
],
"languages": [
{
"language": "English",
"fluency": "Native Speaker"
},
{
"language": "French",
"fluency": "Intermediate"
}
],
"interests": [
{
"name": "Connected devices",
"keywords": [
"Google Home and Nest"
]
},
{
"name": "Automation",
"keywords": [
"IFTTT",
"Huginn"
]
},
{
"name": "Digital privacy",
"keywords": [
"End-to-end encryption"
]
},
{
"name": "Android"
}
],
"references": [
{
"name": "Michael Shen",
"reference": "James' excellent work ethic is only matched by his incredible adaptiveness to any task assigned to him. His quick promotion to shift supervisor at McDonald's, as well as consistent commendations at the Commonwealth Bank of Australia is a direct mirror of this, and I have no qualms with recommending him for any position he wishes to undertake."
},
{
"name": "Tash Velkou",
"reference": "James is a highly motivated person who holds expensive knowledge in his chosen area. He prides him self on being the best and is willing to put in the hard yards to achieve this. James is a team player who was always willing to help me when I needed it. I would highly recommend James in his future careers."
}
],
"projects": [],
"meta": {
"version": "v1.0.1",
"theme": "stackoverflow"
}
}
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