A quick script to get an idea of what users in PagerDuty have interacted with incidents. In this case, over the last 180 days.

pdActiveUsers.py

import requests,configparser,json 
from dateutil.relativedelta import *
from dateutil.parser import *
from datetime import date,timedelta

def getToken(filename):
  config = configparser.ConfigParser()
  config.read(filename)
  return config['default']['token']

def getUsers(token,headers):
  params = {"limit" : 100}
  url = 'https://api.pagerduty.com/users'
  r = requests.get(url,headers=headers,params=params)
  jsonResponse = json.loads(r.text)
  return jsonResponse["users"]

def getIncidents(token,headers,startDate,endDate,incidentDates):
  url = "https://api.pagerduty.com/incidents"
  incidents =[]
  more = True
  offset = 0
  limit = 100
  #Like a do-while, only serpentine
  while(more):
    params={"limit" : limit, "since":"{}".format(startDate), "until":"{}".format(endDate), "offset": offset}
    r = requests.get(url,headers=headers,params=params)
    if r.status_code is 200:
      jsonResponse = json.loads(r.text)
      batchIncidents = jsonResponse["incidents"]
      for incident in batchIncidents:
        createdDate = parse(incident["created_at"]).date()
        incidentDates.add(createdDate)
      incidents.extend(batchIncidents)
      limit = jsonResponse["limit"]
      offset = jsonResponse["offset"] + limit
      more = jsonResponse["more"]
    else:
      print("Error: {}".format( r.status_code))
      print(r.text)
      print("Url: {}, params: {}".format(url,params))
      return incidents
  return incidents
    
def findIdInUsers(users,userid,unknowns):
  for user in users:
    if user["id"] == userid:
      return {"id":user["id"],"name":user["name"],"email":user["email"]}
  unknowns.add(userid)


def main():
  endDate = date.today()
#  startDate = endDate - relativedelta(years=+1)
  startDate = endDate - relativedelta(days=+180)
  token = getToken("pdCreds.ini")
  headers = {'Authorization' : "Token token="+token}
  usersArray = getUsers(token,headers)
  incidentDates = set()
  incidentsArray = getIncidents(token,headers,startDate,endDate,incidentDates)

  print("Total Users: {}".format(len(usersArray)))
  print("Number of incidents since start date({}): {}\n".format(startDate,len(incidentsArray)))

  incidentChangerIds = set()
  statusChangeField = "last_status_change_by"
  for incident in incidentsArray:
    incidentChanger=incident[statusChangeField]["id"]
    incidentChangerIds.add(incidentChanger)
  print("Number of users listed in {} field: {}".format(len(statusChangeField,incidentChangerIds)))
  changerUsers = []
  unknownUsers = set()
  for changer in incidentChangerIds:
    changerUsers.append(findIdInUsers(usersArray,changer,unknownUsers))
  for user in unknownUsers:
    print ("Unknown user: " + user)

  print("\nActive Users found: {}".format(len(changerUsers)))
  for user in changerUsers:
    if user is not None:
      print("{}, {}, {}".format(user["id"],user["name"],user["email"]))


  unknownUserIncidents = []
  for incident in incidentsArray:
    if incident["last_status_change_by"]["id"] in unknownUsers:
      unknownUserIncidents.append(incident)

  print("\n{} Incidents with last status change by unknown user:".format(len(unknownUserIncidents)))
  for incident in unknownUserIncidents:
    print("Incident #{} at {}, last changed by user #{} ({})".format(incident["id"],incident["created_at"],incident["last_status_change_by"]["id"],incident["summary"]))

if __name__ == '__main__':
  main()

pdCreds.ini-template

[default]
token=