paypal.eml

# Proof that PayPal aren’t that useful in the complaints department.

From: <complaint-response@paypal.com>
To: "John Drinkwater" <john@nextraweb.com>
Subject: Re: [Fwd: Case no. XXX]

Dear John Drinkwater,

Thank you for contacting PayPal.

To upload files, please follow these steps:

   1. Go to the PayPal website and log in to your account.
   2. Click "Resolution Center" at the top of the page.
   3. Click "Resolve" next to the transaction.
   4. Click "Resolve Complaint."
   5. Select "The buyer has already been refunded and I can provide 
proof of the previous refund," and click "Continue."
   6. Select the way the refund was issued, and click "Continue."
   7. Select "Upload files, and click "Continue."
   8. To upload your documentation, and click "Browse."
   9. Select the file you want to attach.
  10. Click "Open."
  11. Click "Attach this File." Information about your file appears 
under the Attachments box.
  12. Repeat as many times as required, up to a total file size of 
5000kb.
  13. Click "Send Files to PayPal" to submit.

[…]

Please let me know if you need further assistance.

Sincerely,
Tahni
PayPal Protection Services
PayPal, an eBay Company

Copyright © 1999-2009 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. & Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

Original Message Follows:
------------------------  
complaint-response@paypal.com  wrote:  

>>  Dear  John  Drinkwater,  
>>   
>>  Thank  you  for  contacting  PayPal.  
>>   
>>  If  you  are  unable  to  upload  documentation,  you  may  also  fax  the   
>>  documents.  
>>   
>>  Here's  where  to  find  cover  sheets  for  faxing  documents  about  your   
>>  account.  
>>   
>>  To  fax  information  about  limited  access:  
>>   
>>     #.  Go  to  the  PayPal  website  and  log  in  to  your  account.  
>>     #.  Click  "Resolution  Center"  at  the  top  of  the  page.  
>>     #.  Click  "Resolve."  

  
As  I  explained  in  the  previous  email,  there  is  no  resolve  button.  
  
*Please*  read  my  emails..  
I  want  to  upload  an  image,  because  you  want  a  receipt.  I  cannot   
since  the  process  is  broken.  
I  cannot  fax  because  I  have  no  fax  machine.  
I  will  email  attachments  to  you,  and  I  can  upload  files, if the site isn’t broken.  

Regards,

--   
John  ‘[Beta]’  Drinkwater         |       john@nextraweb.com