telstra "security"

 
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Transcript of Live Chat
 
A transcript of this secure Chat is retained and may be monitored for coaching purposes. You can view our Privacy Statement at telstra.com.
Please select 'End chat' if you do not wish to proceed.
 
Maria Cristina
Hi PETER, how may I help you?
 
Maria Cristina
Good day, Pete. Thank you for waiting.
 
PETER
Hi Maria.
 
Maria Cristina
I can see that you want to cancel your Data Pack.
 
PETER
Correct. Thank you.
 
Maria Cristina
No worries. I will be more than happy to assist you with that.
 
PETER
Thanks. Have a good evening!
 
Maria Cristina
To start, may I ask for the mobile number in question, your date of birth and active email address
please?
 
PETER
What?
 
Maria Cristina
You too, Pete. Thanks.
 
PETER
Haven't I already authenticated with your website?
 
Maria Cristina
In order for me to process your request, I need to bring up your details.
 
Maria Cristina
I understand. This is for chat record.
  
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PETER
My mobile number remains 04** *** ***
 
PETER
My date of birth is in the public domain.
 
PETER
Email:p***********@**********
 
Maria Cristina
Thank you. Would you mind if you provide your DOB here?
 
PETER
For what purpose?
 
Maria Cristina
This is for verification purposes, for security of the account.
 
PETER
I authenticated using a password known only to me, that was for verification purposes. Anyone
could give you my DOB. Please cancel the data pack.
 
Maria Cristina
I understand. I got the account now.
 
PETER
Magic!
 
Maria Cristina
My apology for the questions. We just need to confirm your date of birth for verification.
 
PETER
To verify what?
 
Maria Cristina
We ask for this to make sure that we have the correct account.
 
PETER
The balance from my last bill was AU$******.
 
Maria Cristina
I'm sorry but as per standard procedure, we need to ask for the date of birth before giving any info
or change anything on account.
 
PETER 
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I'm sorry but that is moronic!