A smattering of good stuff from the conf:
Day 1:
- You won't know what you need to fix (in the docs) until you validate what you've written by having someone else read it
- It takes a lot to break through to understanding (ex. Helen Kellar) but what we do to make sure we're communicating properly matters.
- When testers and tech writers work together, you get a better end product because the tester is the voice of the customer when the customer isn't around.
- Look back at past tickets--were they answered using a reference to a doc? could it be answered with a reference to an existing doc? add a link to the doc or create a doc for it if there isn't one.