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De-escalation Techniques Workshop - Draft Curricula
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deescalation_workshop.md

De-escalation techniques TPAC W3C workshop

Total Instruction Time: 60 mins

SWBAT

Students will be able to identify escalatation stages, and identify and apply intervention strategies given an escalation stage.

  1. Conflict Transformation & Escalation (30min)
    1. 2 mins: intro & disclaimer: this is not W3C policy
    2. 5 mins: What is conflict transformation
      1. Learning Objective: conflict is to be expected and can be productive
      2. Anticipatory set: planted audience skit demonstrating an escalating conflict(?)
      3. definition (direct instruction)
    3. 5 mins: What is escalation?
      1. Learning Objective: conflict starts somewhere; story telling in conflict
      2. definition (direct instruction)
      3. large group exercise - break down escalation of conflict demonstrated in the anticipatory set
    4. 15 mins: Glasl’s 9 stages of escalation
      1. Learning Objective: identify escalation points/signals
      2. small group exercise - where do things you run into as chairs fall into the stages
  2. Role of Leadership (5min)
    1. 2 mins: Leader’s role in conflict
      1. Learning Objective: self awareness
      2. self analysis; structural, social assessment
    2. 3 mins: Conflict Perspective Analysis
      1. Learning Objective: preparedness
      2. Resources - what do you need?
      3. Capability - do you have the skills?
  3. Interventions (25min)
    1. Intervention Strategies (direct instruction & small group exercises)
      1. Learning Objective: Learn & practice techniques for escalation stages 1-6
      2. Level 1 (Win Win)
        1. Reinforce commonality / reject othering
        2. “seek to understand”: Value other/reduce fear/discuss anxieties
        3. Reward/assign collaboration
      3. Level 2 (Win Lose)
        1. framing importance of relationship & importance of problem
        2. focus on outcomes & process
        3. protect rules of engagement
    2. Resources & wrap up
      1. 3rd Level tools: CEPC/W3C process; W3C legal
      2. escalation & intervention handout (pg. 7)

sources:

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