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joshuajnoble/gist:ba33f3132aa5a17188b0423c2c3c4af6

Last active June 8, 2022 02:06
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gistfile1.csv
userID The ID of our user
redesignedA Whether this user received the redesigned Task A or not
redesignedB Whether this user received the redesigned Task B or not
redesignedC Whether this user received the redesigned Task C or not
startedOnWebsite Whether this user started on the website (rather than the phone system)
transferredToAPS Whether this user started on the website but transferred over to the phone system
transferredToRep Whether this user uesd the phone system but transferred to a representative
timeToCompleteA How long did it take them to do Task A on the website?
usedHelpInA Did they use the help functionality during Task A
transferredDuringA Did they transfer to the phone service during Task A?
timeToCompleteB How long did it take them to do Task B on the website?
usedHelpInB Did they use the help functionality during Task B?
transferredDuringB Did they transfer to the phone service during Task B?
timeToCompleteA How long did it take them to do Task A on the website?
usedHelpInA Did they use the help functionality during Task A
transferredDuringA Did they transfer to the phone service during Task A?
satisfactionWithWebsite If they completed Tasks A-C on the website what was their 1-5 rating?
satisfactionWithAPS If they completed the tasks via the phone service what was their 1-5 rating?
satisfactionWithRepresentative If they completed the tasks through a CS rep what was their 1-5 rating?
redesign How many redesigned Tasks did they get?
usedHelp How many times did they use the Help Functionality?
previousWebsiteUser Have they used the website in the past?
previousPhoneUser Have they used the phone service in the past?
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