Created
July 27, 2018 05:59
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Info: Thank you for choosing to chat with us. An agent will be with you shortly. | |
Info: All agents are currently assisting others. Thank you for your patience. | |
Info: All agents are currently assisting others. Thank you for your patience. | |
Info: All agents are currently assisting others. Thank you for your patience. | |
Info: All agents are currently assisting others. Thank you for your patience. | |
Info: You are now chatting with Lana_ext_2274. | |
Lana_ext_2274: Welcome to Digi-Key Live-Help. How may I assist you? | |
JP Liew: Hi | |
JP Liew: I was trying to pay an order using PayPal | |
JP Liew: Web ID: xxxxxxxxx Access ID: xxxxx | |
JP Liew: but the payment button forces me to enter credit card | |
Lana_ext_2274: One moment while I transfer you to our sales dept. | |
Info: Please wait while your chat is transferred to the appropriate group. | |
Info: You are now chatting with Erica_ext_1534. | |
JP Liew: hi Erica | |
Erica_ext_1534: Hello, please hold one moment while I review the information you have provided. | |
JP Liew: can you see the chat history? | |
Erica_ext_1534: Yes, I am going to take a look into a couple things. Should just take me a moment or two. | |
Erica_ext_1534: Ok, so you are not able to select the Paypal option. Does it bring up any other windows? | |
JP Liew: I can select Paypal | |
Erica_ext_1534: Ok. | |
JP Liew: there was a windows came out | |
JP Liew: I can enter password | |
Erica_ext_1534: Ok. | |
JP Liew: and everything was ok, just that it force me to enter credit card | |
JP Liew: I spoke to PayPal, they said seller (Digikey) enforced a certain rule where the paymant cannot be from paypal balance | |
Erica_ext_1534: Let me double check on that. One more moment. | |
Erica_ext_1534: From my research it looks like you would have to have credit card on your paypal account. | |
JP Liew: I don't want to pay using credit card | |
JP Liew: I have been able to pay using paypal balance to other sellers | |
JP Liew: it looks like a configuration from Digikey that is doing this | |
JP Liew: this is the first time I encounter this using the same PayPal account | |
Erica_ext_1534: Ok, I am sorry Paypal is a new option for us. I apologize for all of the research. | |
JP Liew: not a problem at all | |
JP Liew: I can understand | |
JP Liew: I can send the payment direct to digikey's Paypal account | |
JP Liew: this will make things easier until the TECH guys sort out the configuration of Paypal | |
JP Liew: I will click contact me on the Payment Options | |
Erica_ext_1534: One moment, checking on one more thing. | |
Erica_ext_1534: Let me get you in touch with my accounting department, they should have more information on this. One moment. | |
JP Liew: ok | |
JP Liew: take your time | |
Info: Please wait while your chat is transferred to the appropriate group. | |
Info: You are now chatting with Denise_ext_2333. | |
Denise_ext_2333: Welcome to Digi-Key Live-Help. How may I assist you? | |
JP Liew: Hi Denise | |
JP Liew: will you be able to read the chat history? | |
JP Liew: I am having issue with Paypal payment | |
Denise_ext_2333: One moment | |
Denise_ext_2333: I understand what you are trying to do, however you will need to use your credit card through Paypal. You would need to set that up with Paypal and if you would like to use just a bank account that needs to be set up with Paypal as well. | |
JP Liew: there is already an option on digikey to use credit card | |
JP Liew: what is the rational behind having paypal and force to use credit card on paypal? | |
Denise_ext_2333: Credit card and Paypal are 2 separate things | |
JP Liew: I understand | |
JP Liew: right now I have balance in Paypal | |
JP Liew: that I can use to pay Digikey | |
JP Liew: since Digikey accept Paypal | |
JP Liew: but the problem I am having is | |
JP Liew: on Digikey's Paypal option, it forces me to enter credit card | |
JP Liew: I have balance in my Paypal | |
JP Liew: and I have been using this Paypal account to pay other sellers without any problem | |
Denise_ext_2333: You can't use the Paypal account. You would need to do it with Credit card or set up a direct bank debit. | |
JP Liew: what can't I ? | |
JP Liew: I don't understand | |
JP Liew: is this enforced by Digikey? | |
Denise_ext_2333: That is a contract thing with Paypal and Digikey. | |
JP Liew: if that is the case, what is the rational behind? since Digikey already can accept credit card? | |
JP Liew: why need Paypal to go through another hoop to enter credit card? | |
JP Liew: If I wish to use my credit card, I can enter directly on Digikey | |
JP Liew: without going through Paypla | |
JP Liew: now, I use my credit card to pay PayPal and Paypal pays Digikey | |
JP Liew: this is not making any logical sense | |
Denise_ext_2333: Most people set up with their Paypal a direct bank account debit | |
JP Liew: it is just a burden to customer | |
JP Liew: most business won't have their bank link to PayPal for security reason | |
Denise_ext_2333: This is new to us as well.....perhaps things will change in the future, but for now this is how it goes. | |
JP Liew: business already have Paypal account balance | |
Denise_ext_2333: I am sorry, but this all I can tell you | |
JP Liew: can I give this feedback to higher authority that can make the call please? | |
Denise_ext_2333: It is 12:45 am here.....there is no one here with that kind of authority | |
JP Liew: let me know the contact and I can email the perosn | |
JP Liew: person | |
Denise_ext_2333: You can chat back in about 7 hours and talk to our credit card department. | |
Denise_ext_2333: creditcard@digikey.com | |
JP Liew: thanks | |
JP Liew: enjoy your night | |
JP Liew: sorry to bother you so late | |
Denise_ext_2333: Thank you for choosing Digi-Key. Feel free to contact us at any time. | |
Denise_ext_2333: We are here all night....no worries |
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I eventually found out that when Digikey setup their PayPal payment, they have enforced customer need to have credit card tied to PayPal before the payment will go through.
Second thing is their front line people, don't take the initiative to pass the information to the persons that make decisions.
Third, is their decision makers don't give a damn too.
So, if you wish to buy from them, just follow their system, if not buy somewhere else.