On Dispatch, especially during peak hours, it is easy for items that need action to slip through the cracks. Alerts aims to solve this problem and increase service levels by highlighting these issues and generating buttons to take action quickly and easily.
On a repeating interval, the server searches for orders, shifts, or metrics that match the above triggers. If a match is found, it will check if an alert has already been created for the scenario. If not, the details of the problem, as well as the actions to solve the problem, are generated and sent to Dispatch to be displayed.
In Version 1 of alerts, the system will pick up on 5 scenarios: