The Ticket Import API is used by the Teamwork Desk importer and can be used by others to perform their own import from their own systems.
Endpoint: POST /v1/import/tickets.json
Tickets will be imported to the Inbox with the matching emailSource
if one exists, otherwise they will be put in the Inbox with the id given as fallbackInboxId
.
Customers and agents will be matched by email address, if they do not exists they will be created. Agents created will be marked as "Invited" and will not count against to your agent limit on your Teamwork Desk plan unless activated.