I like and meh

Like
Manage a support team
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Respond to 60+ support requests via email every day
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
Recieve 20+ inbound phone calls per day and help them solve their issues
Meh
Analyze thousands of support tickets to spot trends the product team can use
Dig through activity logs to troubleshoot a customer's broken Zap
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Create video tutorials to help teach users a specific feature or use case
Write and maintain thousands of pages of help documentation