A Cerb bot behavior for automatically assigning an owner based on To/Cc recipients

cerb_behavior_assign_by_to_cc.json

{
    "behavior": {
        "uid": "behavior_assign_by_to",
        "title": "Assign new tickets based on 'To:'",
        "is_disabled": false,
        "is_private": false,
        "priority": 50,
        "event": {
            "key": "event.mail.received",
            "label": "New message added to ticket"
        },
        "variables": {
            "var_assignees": {
                "key": "var_assignees",
                "label": "Assignees",
                "type": "ctx_cerberusweb.contexts.worker",
                "is_private": "1",
                "params": []
            }
        },
        "nodes": [
            {
                "type": "switch",
                "title": "Is new?",
                "status": "live",
                "nodes": [
                    {
                        "type": "outcome",
                        "title": "Yes",
                        "status": "live",
                        "params": {
                            "groups": [
                                {
                                    "any": 0,
                                    "conditions": [
                                        {
                                            "condition": "is_first",
                                            "bool": "1"
                                        },
                                        {
                                            "condition": "is_outgoing",
                                            "bool": "0"
                                        }
                                    ]
                                }
                            ]
                        },
                        "nodes": [
                            {
                                "type": "action",
                                "title": "Parse To/Cc headers for recipients and build a search query",
                                "status": "live",
                                "params": {
                                    "actions": [
                                        {
                                            "action": "_set_custom_var",
                                            "value": "{% set recipients = headers.to ~ ', ' ~ headers.cc %}\r\n{{'email:(email:' ~ recipients|parse_emails|keys|join(') OR email:(email:') ~ ')'}}",
                                            "format": "",
                                            "is_simulator_only": "0",
                                            "var": "query"
                                        }
                                    ]
                                }
                            },
                            {
                                "type": "action",
                                "title": "Match the recipient email addresses to workers",
                                "status": "live",
                                "params": {
                                    "actions": [
                                        {
                                            "action": "var_assignees",
                                            "search_mode": "quick_search",
                                            "quick_search": "{{query}}",
                                            "limit": "",
                                            "limit_count": "10",
                                            "mode": "replace",
                                            "worklist_model": {
                                                "options": [],
                                                "columns": [
                                                    "w_title",
                                                    "a_address_email",
                                                    "w_is_superuser",
                                                    "w_at_mention_name",
                                                    "w_language",
                                                    "w_timezone"
                                                ],
                                                "params": [],
                                                "limit": 10,
                                                "sort_by": "w_first_name",
                                                "sort_asc": true,
                                                "subtotals": "",
                                                "context": "cerberusweb.contexts.worker"
                                            }
                                        }
                                    ]
                                }
                            },
                            {
                                "type": "switch",
                                "title": "Do we have a single worker?",
                                "status": "live",
                                "nodes": [
                                    {
                                        "type": "outcome",
                                        "title": "Yes",
                                        "status": "live",
                                        "params": {
                                            "groups": [
                                                {
                                                    "any": 0,
                                                    "conditions": [
                                                        {
                                                            "condition": "var_assignees",
                                                            "oper": "is",
                                                            "value": "1"
                                                        }
                                                    ]
                                                }
                                            ]
                                        },
                                        "nodes": [
                                            {
                                                "type": "action",
                                                "title": "Set ticket owner",
                                                "status": "live",
                                                "params": {
                                                    "actions": [
                                                        {
                                                            "action": "set_owner",
                                                            "worker_id": "var_assignees"
                                                        }
                                                    ]
                                                }
                                            }
                                        ]
                                    }
                                ]
                            }
                        ]
                    }
                ]
            }
        ]
    }
}