Chat log

Attempt 1.txt

You are now ready to chat with Vivek.
Vivek:
Thanks for contacting EA Help! My name is Vivek how may I help you?
you:
Hi
you:
I am having sound problems with NFS The Run
you:
During the menus it works just fine, but during the cutscenes there is no sound
you:
I've tried varying the audio options in the sound menu already, to no avail
Vivek:
I apologize for the technical difficulties that you’ve been facing with the game. I'll do my best to figure out a solution
for you.
Vivek:
Jonas, what you have tried so far to fix your issue?
you:
I have tried varying the audio settings, updating my sound card driver (it is a RealTek HD audio embedded card) and the drivers were up to date
you:
I've also adjusted my audio quality
you:
to 16 bits, 48 kHz
you:
And that's about it.
Vivek:
Thanks. 
Vivek:
What do you mean by cutscenes?
you:
The cutscenes between the races. The menus and races (actual gameplay) work just fine, it's the movies in between that have no sound
Vivek:
Jonas, Please discuss your issue on the game forums and make sure that there is sound in cutscenes.
you:
There is no sound, I made sure. And I can't even find the game forums. You are supposed to be the last bastion of hope. Why would you direct me to the forums?
Vivek:
Okay. 
Vivek:
Would you mind holding for a couple of minutes while I fetch the relevant information?
you:
sure, no problem, I've got all night
Vivek:
Thanks. 
Vivek:
Thanks for waiting. 
Vivek:
Jonas, In your situation, please uninstall the game and install it again. 
you:
Okay, I will try that
Vivek:
I'm sure this should fix your issue. 
you:
Okay, I deleted it, it is now downloading again.
Vivek:
Okay
Vivek:
If any issue persists, please contact us again. We will be more than happy to assist you.
Vivek:
If any issue persists, please contact us again. We will be more than happy to assist you.
Vivek:
Is there anything further I may assist you with?
 
you:
No thank you. Have a nice evening
Vivek:

Thank you for participating in EA online Chat program. Have a nice evening.

Attempt 3.txt

You are now ready to chat with Sambit.
Sambit:
Thanks for contacting EA Help! My name is Sambit how may I help you?
you:
Hi, your colleague suggest I directed myself towards the Need for Speed forums but they have been closed since the first of June.
Sambit:
Hello.
you:
To give a quick summary: I have talked to customer support twice already this evening, both have suggested I turned to the forums for a resolution, but that seems to be a dead end.
Sambit:
Could you please tell me your issue so that I can look into this?
you:
I am having an issue with NFS The run were the sound stops working during the movies in between the races
you:
I have exhausted all your textbook scenario options such as reinstalling or repairing the game
Sambit:
I apologize for the technical difficulties that you’ve been facing with the game.
Sambit:
 
Sambit:
Could you please tell me the sound issue which you are facing is coming at a particular point of the game?
you:
It happens when the main character exits the car crusher and until he reaches the car. And also during the movie in the sushi bar, after the getaway (first gameplay scene). I have not played beyond that part
Sambit:
I understand this technical issue which you are facing right now.
you:
http://forum.ea.com/eaforum/posts/list/8293088.page this forum page mentions the same issue, but no resolution to the problem is to be found on the forums
Sambit:
As you have already done all the trouble shoots on this issue am going to forward this issue to our higher support team.
you:
Thank you, that was what I was waiting for.
Sambit:
You are heartily welcome.
Sambit:
Our team will look into this issue and will surely come with a resolution for you.
you:
I hope so. I was really looking forward to enjoying the game after having played it at a friend's place
Sambit:
I understand this issue as am a big fan of NFS games too.
you:
Anyway, I trust you have elevated the issue to the next support tier. I will eagerly await their response
Sambit:
Yes sure this issue will be resolved and definitely a resolution will come out for you. 
you:
Thank you, good night.
Sambit:
You are welcome.
Sambit:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
No thank you. Good night.
Your chat session has ended.

EA Scam.txt

You are now ready to chat with Rohit.Thakur.
Rohit.Thakur:
Thanks for contacting EA Help! My name is Rohit.Thakur how may I help you?
you:
Hello, I was just trying to purchase MoH Airborne from the Origin store
you:
but at the checkout it said there was a problem authorizing the payment, but my credit card got charged anyway.
you:
and the game didn't show up in my origin download list
Rohit.Thakur:
Jonas, I apologize for the inconvenience caused. I'll do my best to address your concern. 
Rohit.Thakur:
Please do not worry.
Rohit.Thakur:
In order to best assist you please let me know the Email that you used to place order.
you:
buttock.scout@gmail.com
Rohit.Thakur:
Thank you for the requested information. 
you:
Afterwards I tried to purchase it through paypal and that did work, so if I could just get the wrong charge refunded, that would be great
Rohit.Thakur:
May I get the Order number so I can track your order.
you:
I never got a receipt for the wrong order, all I have is the charge on my credit card
Rohit.Thakur:
Thank you for infromation.
Rohit.Thakur:
information*
Rohit.Thakur:
Jonas, I am afraid that we are not able to track the order that  you placed for MOH.
Rohit.Thakur:
We are able to track your order for Need for speed the run at(6/10/12 3:57:58 AM CDT).
you:
Well no, because it was never completed, but my credit card was charged either way, and I can prove that, I'm looking at the charge right here
you:
15/06/12	EA STORE DUBLIN NLD Merchant: EA STORE DUBLIN NLD -4,99 €	 4,99
you:
that's the line from my credit card statements
you:
and I have a separate receipt for the succesful paypal purchase
you:
And as you no doubt can see, only 1 copy of MoH airbourne is linked to my origin account
Rohit.Thakur:
I would be able to help you as we are able to find your order.
you:
There is no order, just a credit card charge, that's the problem
Rohit.Thakur:
As your order was not placed then it is not possible form our end that you was charged for that order.
you:
Well I've got a credit card statement here saying otherwise
Rohit.Thakur:
Jonas, as we do not have any record of your transaction then it is not possible to help you in this issue.
you:
Fine. I will keep a record of this conversation and will contact my credit card company tomorrow to block the charge.
Rohit.Thakur:
Yes, pelase contact to your Banking company and ask them all the information that I told you.
you:
I will, good night.
Your chat session has ended.