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Last active July 21, 2021 17:23
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Technical Account Manager

Technical Account Manager role at Deal Engine

At Deal Engine, we strive on automating and optimizing processes in an industry that has been stagnant for several decades - the travel industry.

  • Have you ever wondered what happens to your ticket when you miss a flight? And did you know you can always get some money back?
  • Have you ever experienced the price volatility where sometimes you end up paying a lot more than the person sitting next to you on a plane?

We solve these and more pains, working with leisure and corporate travelers, along with airlines and service providers. We are on a mission to become the most efficient and transparent online travel agency in the world.

Even though we are a small team we are currently operating in more than 10 countries, managing and optimizing more than 1 billion dollars in flight tickets.

If you are interested, contact us at jobs@deal-engine.com


Objective:

This position will act as the technical face of the organization with our clients, managing customers' experience, solving bugs, implementing new features, building long-term relationships, and growing new business avenues. This will involve certain skills like project management, strategic planning, programming, debugging through deductive reasoning, sales support, product design, service application, marketing, and more.

You will:

  • Onboard new clients to our portfolio of products
  • Monitor and adjust service level
  • Tracks client account metrics
  • Collect user feedback and lead improvement projects
  • Work alongside the engineering team to solve problems and implement new features
  • Support the sales team
  • Help to identify opportunities for growth with current clients

What are we looking for:

  • Strength in advanced deductive, analytical and data-first reasoning.
  • Great listening, communication, collaboration, and teamwork skills.
  • Experience using a statically typed or a concurrency-first language (Scala, Java, Haskell, Elixir, Go, Rust, or similar)
  • Interest in working with Scala, which you are not required to have previous experience, you will learn on the job. More broadly speaking, we are looking for someone with a deep interest in functional programming, highly concurrent systems, and/or statically typed languages.
  • Desire to automate processes that are critical for a smooth and scalable operation.

Our engineering stack:

These are some of the tools we currently use and you will learn on the job:

  • Scala (Finagle, Akka, ZIO, Quill, Fastparse, etc)
  • Kubernetes (GCP)
  • Postgres
  • GraphQL
  • RabbitMQ
  • Prometheus

What we are looking for, culture-wise:

  • We work collaboratively. We like doing pair-programming or problem-solving as we believe brains multiply each other, not only add up.
  • We also thrive working on our own. We expect you to be an autodidact and never stop learning, and we will foster your education with as many resources as we can.
  • Accountability. We always try to do our best and act with transparency to others, especially when something doesn't go as expected.
  • Honest, respectful people.
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