Created
October 2, 2013 17:39
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This email gets sent to LessAccounting customers when we try to connect to their bank and the import failed due to the bank not accepting the username and password they've given us. They might have changed their username and password at their bank.
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| Subject: Action Needed: Re-authenticate financial account | |
| Hey <first name or friend>! | |
| We cannot import data for your financial account(s) in LessAccounting.com. | |
| Reason: your login credentials are outdated for <insert bank name> | |
| Update your credentials and your data will start importing again, here's how... | |
| - Jump to your <link to account settings> | |
| - Click "configure" on the account with the issue. | |
| - Click the "Re-Authenticate" option to refresh the data connection. | |
| Need help? Just reply to this email! | |
| Annette | |
| head of customer support and smiles :) |
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Also this happens on day 1. We have one that gets sent at Day 1, Day 7, Day 14 and Day 30.